Summary
Overview
Work History
Education
Skills
Accomplishments
EMPLOYMENT HISTORY
Certification
Volunteer for Special Olympics
Timeline
Generic

Heather Baldwin

Macon,MI

Summary

Dedicated professional with a passion for leveraging skills, education, and qualifications in a dynamic work environment. Eager to acquire new skills and knowledge for career growth. Committed to continuous learning and development to stay ahead in the job market. Ready to contribute to a team-oriented company that values innovation and excellence.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

EMS Director for the NET Division

Life Care EMS
03.2022 - Current
  • Enhanced operational efficiency through the implementation of data-driven scheduling systems for EMS personnel.
  • Communicated with physician to relay patient condition and obtain orders for treatment.
  • Improved EMS response times by streamlining dispatch processes and implementing efficient communication systems.
  • Oversaw the hiring, training, and performance evaluations of personnel, building a highly skilled and cohesive team.

Healthcare Assistance

Sunshine Health & Rehab
  • Assisting with daily living activities, utilizing equipment to move patients when necessary, taking the patient’s vital signs such as blood pressure and temperature, attending meetings with other healthcare professionals, adhering to professional standards, delivering reports to Case Managers and reviewing any important changes in the patient’s condition.

911 Dispatcher

Community Ambulanace
  • Receiving, screening, processing, and monitoring emergency 911 calls and non-emergency calls from the public. Roadside assistance dispatcher: scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel, Using telephones, two-way radios or text messages to contact employees or emergency personnel, Speaking with supervisors or customers to resolve problems.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.

Education

EMT - Emergency Medicine

Pillar
Macon, GA
12-2024

Certified Medical Assistant Degree -

Brunswick Job Corps Center (Vocational Training Department)
Brunswick, GA
07.2002

High School Diploma -

Westside High School
Macon, GA
06.2002

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Incident command
  • Operational efficiency
  • Patient care standards
  • Personnel management
  • Disaster preparedness
  • Training program development
  • Public safety

Accomplishments

  • Documented and resolved emergency situations which led to saving patience lives..

EMPLOYMENT HISTORY

  • YKK
  • Geico
  • Middle Georgia Ambulance Service
  • Sunshine Home Healthcare

Certification

  • EMD - Emergency Medical Dispatch
  • EMT License - 6-9-2025

Volunteer for Special Olympics

My son is autistic and has been apart of the special olympics for many years. This is near and dear to my heart. I have volunteered my time in many different ways including first aid. 

Timeline

EMS Director for the NET Division

Life Care EMS
03.2022 - Current

Healthcare Assistance

Sunshine Health & Rehab

911 Dispatcher

Community Ambulanace

EMT - Emergency Medicine

Pillar

Certified Medical Assistant Degree -

Brunswick Job Corps Center (Vocational Training Department)

High School Diploma -

Westside High School

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Heather Baldwin