Cindy White
Buford
Summary
Driven professional with extensive experience in customer service and payment processing, notably at Home Depot. Excelled in cash handling and problem-solving, enhancing customer satisfaction through efficient issue resolution and exceptional service. Demonstrated reliability and a cooperative attitude, fostering positive team dynamics and customer relations. Proven adaptability in mastering new technologies and procedures, contributing to seamless operational transitions.
Overview
10
10
years of professional experience
Work History
Cashier
Home Depot
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Housekeeper
Northeast Geogia Health Sytems
06.2018 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Patient Access Representative
Northeast Georgia Health System
01.2014 - 02.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Providing excellent customer service by promptly answering patient inquiries.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Resolved patient billing issues in line with established guidelines.
- Addressed bad debts in line with set protocols.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
High School Diploma -
Haverhill High School
Haverhill, MA06.1977
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Money Handling
Reliability and punctuality
Customer Relations
Written and verbal communication
Organizational abilities
Professionalism and Courtesy
Cash register systems
Payment Processing
Product restocking
Conflict Resolution
Refunds and exchanges
Issue Resolution
Complex Problem-Solving
POS system operations
Payment Collection
Guest inquiries
Decision Making Aptitude
Reports and documents
Point of Sale proficiency
Proficient in [Software]
Payment posting
Problem-Solving
Honest and Dependable
Reliable and Responsible
Active Listening
Team Collaboration
Adaptable and Flexible
Cooperative Attitude
Cash Register Operations
Policies and Procedures
Timeline
Cashier
Home Depot
08.2022 - Current
Housekeeper
Northeast Geogia Health Sytems
06.2018 - 02.2021
Patient Access Representative
Northeast Georgia Health System
01.2014 - 02.2018
High School Diploma -
Haverhill High School
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