CINTHYA HERNANDEZ
Richmond Hill
Summary
Over 10 years of client/Patient interface experience. Detail-oriented and organized. Personable and responsible solid team player with upbeat, positive attitude with proven ability to establish rapport with clients/Patients. Can successfully manage multiple projects at once. Focused on delivering high Quality results in a timely manner. Easily adaptable to new environments and can manage stressful situations incredibly well .Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing Coordinator/ Property & Casualty Agent
Matt Hodges State Farm
11.2023 - Current
- Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.\
- Handled multi-line accounts encompassing property and casualty insurance with diligence and attention to detail.
- Fostered strong relationships with clients, providing personalized solutions to meet their unique property and casualty insurance needs.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Virtual Assistant at Housecall Pro
Instant Teams
04.2023 - Current
- Providing outstanding customer service and support via phone
- Clearly and accurately describing company products , services via inbound call for different trades. Hvac, Plumbing, Garage door , Power Washing , Carpet cleaning , Handyman ,House cleaning.
- Processing customer request , documenting , scheduling appointments and clearly communicating customer needs.
- Communication via Talkdesk , Genesys ,slack .
Executive Administrative Assistant
W & K Construction Inc
01.2015 - Current
- Manage multiple contracts -Aldi, Tractor supply, CVS, Publix
- Sent out billing invoices weekly for active contracts
- Maintain up to date and add all contacted company as certificate holders for workers compensation and liability
- Experience with Audits
- Weekly payroll using ADP system
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Qualifying Guide
Instant Teams
10.2021 - 03.2022
- Built personal relationships with guests to promote positive experiences.
- Servicing average of 300 potential customers via outbound dialer system, asked a series of targeted questions in order to learn a customer’s needs and ensure they would be a good fit for the products and/or services
- Met daily, weekly, and monthly goals based on various metrics
- Maintained highest quality of customer service through proper phone etiquette
- Followed scripts and demonstrated ability to handle and overcome objections.
Hair Transplant/ Surgical Technician
Holger Gassner MD
12.2018 - 11.2020
- Planter (eyebrows, scalp, beard, chest, etc.)
- FUE extraction, FUG & FUE graft dissection
- Trained in PRP (Platelet rich plasma).First surgical assistant during plastic surgery.
Hair Transplant Technician
Office Administrator, Rahal
06.2017 - 11.2017
- Planter (eyebrows, scalp, beard, chest, etc.)
- FUE extraction, FUG & FUE graft dissection
- Trained in PRP (Platelet rich plasma).
- Performed accurate inventory management of medical supplies used during procedures, minimizing waste and ensuring proper stock levels.
Hair Transplant Technician & Surgical Technologist
Jeffrey Epstein MD
02.2011 - 07.2016
- Planter (eyebrows, scalp, beard, chest, etc.)
- FUE extraction, FUG & FUE graft dissection
- Assist with Stem cell study and Fat transfer with PRP
- Trained in PRP (Platelet rich plasma)
- Hair transplant pre & post op.
- Greeted and checked patients in
- Assisted surgeons in surgeries for facial plastic surgeries and STEM cell studies
- Called in prescriptions to pharmacies for patients
- Set up sterile field for surgeries accurately entered patient's medical history and information into system.
- Provided exceptional customer service when interacting with patients both pre-and post-operatively, fostering trust and loyalty among clientele.
Education
Associate - Nursing
Saber College
Miami, FL2016
Surgical Technologist Diploma - undefined
Everest University
Miami, FL2011
High School Diploma - undefined
Miami Jackson Senior High
Miami, FL2009
Skills
- Strong Organizational Skills
- Adp Payroll
- Microsoft Word, Power Point
- Multitasking and Time Management
- Supply Inventory Control
- Document and File Management
- Data Entry Documentation
- Slack
- Genesys System
Certification
- Licensed in Property and Casualty Insurance for Georgia and South Carolina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Marketing Coordinator/ Property & Casualty Agent
Matt Hodges State Farm
11.2023 - Current
Virtual Assistant at Housecall Pro
Instant Teams
04.2023 - Current
Qualifying Guide
Instant Teams
10.2021 - 03.2022
Hair Transplant/ Surgical Technician
Holger Gassner MD
12.2018 - 11.2020
Hair Transplant Technician
Office Administrator, Rahal
06.2017 - 11.2017
Executive Administrative Assistant
W & K Construction Inc
01.2015 - Current
Hair Transplant Technician & Surgical Technologist
Jeffrey Epstein MD
02.2011 - 07.2016
Associate - Nursing
Saber College
Surgical Technologist Diploma - undefined
Everest University
High School Diploma - undefined
Miami Jackson Senior High
- Licensed in Property and Casualty Insurance for Georgia and South Carolina
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