Cintia Ruiz
Norcross
Summary
Dedicated Customer Service Representative with over 7 years of experience providing exceptional customer support, resolving customer concerns, and maintaining accurate records. Strong communication, problem-solving, and
organizational skills with the ability to thrive in fast-paced environments. Bilingual in English and Spanish and committed to delivering excellent service
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Title Tree LLC
Norcross
09.2018 - 07.2026
- I provide excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with inquiries and provided accurate information about services.
Packing, Shipping,
Square 1 Art
Norcross
05.2018 - 08.2018
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
Pre-K Teaching Assistant
Creative Learning Development Christian Center
Lilburn
09.2017 - 04.2018
- Assisted lead teacher in preparing materials for daily classroom activities.
- Provided individualized instruction to students.
- Monitored student behavior and maintained discipline in the classroom.
- Developed positive relationships with students and their families to ensure success in the classroom.
- Helped maintain order while transitioning between activities throughout the day.
- Prepared snacks for children following health and safety guidelines.
- Actively engaged with children during circle time activities such as story telling, singing songs.
- Organized and supervised group activities, such as games, art projects, and reading stories.
Education
High School Diploma -
Gwinnett Technical College
Lawrenceville, GA12-2026
Skills
- Punctual and Reliable
- Relationship Building
- Computer and Microsoft Office Skill's
- Quickly learns software programs
- Relationship building
- Team collaboration
Languages
- Spanish
Certified Notary Public
- Reviewed documents and personal identifying paperwork or government issued IDs for each person.
- I have worked with various T- Forms
Timeline
Customer Service Representative
Title Tree LLC
09.2018 - 07.2026
Packing, Shipping,
Square 1 Art
05.2018 - 08.2018
Pre-K Teaching Assistant
Creative Learning Development Christian Center
09.2017 - 04.2018
High School Diploma -
Gwinnett Technical College