Summary
Overview
Work History
Education
Skills
Websites
Certification
Page
Languages
Volunteer Experience
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Cintia Scafutto de Menezes

Atlanta

Summary

  • Experienced Global Technology Executive with a track record of success in Aviation, IT Outsourcing, Telecom, Motor Vehicle Manufacturing, ISP, and Rail Transportation. Skilled in leading multicultural teams and driving cultural and organizational transformation.
  • Dynamic executive known for engaging and influencing diverse teams to achieve organizational goals. Skilled in finding creative solutions for complex challenges, while maintaining a focus on governance and values. Seeking an executive position that enables me to utilize my abilities in driving sustainable results for the organization.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Vice President Geo Americas Service Operations

SITA USA
01.2017 - Current
  • Led services operations teams across +36 countries, managing a diverse team of +400 employees, contractors, and partners providing solutions for airlines, government, and airports.
  • Responsible for P&L management, implementing effective customer success strategies to enhance service quality.
  • Led global initiatives to enhance operational performance, drive continuous improvement, and optimize service management.
  • Achieved and maintained a consistently higher NPS score compared to other organizations, resulting in a 10-point increase under my management.
  • High employee engagement, 10 points above high-tech companies.
  • Member of ESG, Crisis, and Compliance committees.
  • Evaluated as a potential successor to the former Geo Americas President in 2022.

Vice President Project Portfolio & Professional Services Americas

SITA USA
01.2021 - 01.2022
  • Ensured delivery of all projects according to signed contracts and revenue goals as the responsible party for Professional and Integration Services.
  • Chairing Project Review Boards (PRB's) and Customer Project Review Boards (CPRB's), as well as assuming SteerCo responsibilities.
  • Secured top position for global revenue growth and exemplary track record of on-time project completion in 2021.
  • Led the Geo organization to achieve worldwide recognition for best revenue growth.

Brazil Legal Representative

SITA Brazil
01.2012 - 01.2020
  • Represented three SITA legal entities before Brazilian authorities
  • Collaborated with Legal and Finance departments to enhance country compliance and adhere to local regulations.

Director Service Operations Latin America and Caribbean

SITA Brazil
01.2012 - 01.2017
  • Managed service operations in +33 Latin American and Caribbean countries, leading customer service, operational performance, maintenance, and service delivery for systems, products, and solutions. Ensured profitability and customer success through a focus on customer satisfaction and loyalty.
  • Contributed strongly to Sales & Account Management by identifying and winning new customer business opportunities, as well as managing organic revenue growth.
  • Streamlined field operations in Latin America through the implementation of a successful downsizing initiative, resulting in improved operational and financial effectiveness.

Director Service Delivery Manager

T-Systems Brazil
01.2009 - 01.2012
  • Effectively supervised cross-functional collaboration among multiple operational teams to handle ITO outsourcing contracts, including managing a team of Service Delivery Managers and 800 technicians.
  • Participated in the Governance Board for new business and contributed as a member of T-Systems' global service delivery management international community.
  • Managed global accounts including VW, Mercedes-Benz, Philips, Chrysler, Continental,
    Bosch, WestLB Bank, and Louis Dreyfus Commodities
  • Successfully handled full P&L for key local accounts such as Intermedica, Comgas, Editora Abril, ADP, and Grupo ABC.
  • Oversaw infrastructure architecture and portfolio management to support Pre Sales. Led the Customer Process team, sponsoring Lean and 6Sigma projects, as well as implementing ITIL and managing processes.

Sales /Services and Customer Business Manager

T-SYSTEMS Brazil
01.2003 - 01.2009
  • Responsible for structured and managed after-sales: contract and relationship management and pertaining financial results, customer P&L, contract negotiation, SLAs implementation and monitoring, process and project management, services quality audit, communication, and customers satisfaction surveys.

IT Infrastructure Manager

DEBIS-HUMAITÁ (IT Company MERCEDES-BENZ)
01.1998 - 01.2003
  • Managed the IT infrastructure for a newly established Mercedes-Benz plant, overseeing project implementation and providing ongoing maintenance support.

Technical Director

TERRA NETWORKS - NutecNet (ISP startup)
01.1995 - 01.1998
  • Led technical areas, including infrastructure and technical services, pre-sales activities, solutions architecture, and business prospecting for new corporate accounts.
  • Responsible for structuring the area supporting the operation expansion plan and facilitating a doubling of the customer base.
  • Collaborated with the sales team to identify business opportunities and created effective solutions for corporate clients through strategic development and compelling presentations.
  • Received Technical Skills Award as the top performer nationwide among all franchisees in Brazil.

Technical Support Analyst

REDE FERROVIÁRIA FEDERAL
01.1983 - 01.1995
  • Provided technical support for IT infrastructure

Education

Corporate Governance -

Wharton School of the University of Pennsylvania
USA

Post-MBA Neurobusiness -

FGV
Brazil

MBA -

FGV
Brazil

Systems Analysis -

UFJF
Brazil

Civil Engineer -

UFJF
Brazil

Skills

  • Influencing & Engagement Leader
  • Strategic Planning and Execution
  • Risk Management
  • Multicultural & Diversity mindset
  • Collaboration
  • Creative
  • Entrepreneur
  • Negotiation skills
  • Team Development
  • Continuous learning mindset
  • Customer Experience focus
  • Innovation
  • Digital experience
  • Business Development
  • Client Relationship Building
  • Financial Management
  • Operations Management
  • P&L management

Certification

  • Foundations Neuroleadership, Neuroleadership Institute, USA
  • Leadership, IMD, Switzerland
  • Professional Master Coach, Brazil, Brazil
  • ITIL - EXIN Germany

Page

2

Languages

  • English
  • Portuguese
  • Spanish

Volunteer Experience

  • CX Program Advisory Member at Georgia College & State University
  • Mentor at MEO Institute (Brazilian non-profit organization for Women Leadership)

Affiliations

  • Spending time with family and friends
  • Hicking
  • Reading

Languages

English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual

Accomplishments

  • SITA - Four times awarded Best Client Services worldwide at SITA
  • Terra Networks - Received Technical Award as the top performer nationwide among all franchisees in Brazil.

References

References available upon request.

Timeline

Vice President Project Portfolio & Professional Services Americas

SITA USA
01.2021 - 01.2022

Vice President Geo Americas Service Operations

SITA USA
01.2017 - Current

Brazil Legal Representative

SITA Brazil
01.2012 - 01.2020

Director Service Operations Latin America and Caribbean

SITA Brazil
01.2012 - 01.2017

Director Service Delivery Manager

T-Systems Brazil
01.2009 - 01.2012

Sales /Services and Customer Business Manager

T-SYSTEMS Brazil
01.2003 - 01.2009

IT Infrastructure Manager

DEBIS-HUMAITÁ (IT Company MERCEDES-BENZ)
01.1998 - 01.2003

Technical Director

TERRA NETWORKS - NutecNet (ISP startup)
01.1995 - 01.1998

Technical Support Analyst

REDE FERROVIÁRIA FEDERAL
01.1983 - 01.1995

Corporate Governance -

Wharton School of the University of Pennsylvania

Post-MBA Neurobusiness -

FGV

MBA -

FGV

Systems Analysis -

UFJF

Civil Engineer -

UFJF

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