Cire Traore
Atlanta
Summary
My background in the Army and as well as being a VIP bottle girl for a popular festival such as MochaFest has taught me how to adapt quick in my environment, achieve company goals, facilitate rapid turnover, work under pressure and excel in it.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
VIP Bottle Service Waitress
Mocha Fest
05.2021 - Current
- Enhanced customer experience by providing personalized bottle service and attentive care to VIP guests.
- Contributed to increased sales by upselling premium liquor brands and promoting special offers.
- Maintained a clean and organized VIP area, ensuring an attractive and comfortable atmosphere for guests.
- Collaborated with the management team to plan and execute private events for high-profile clients.
- Increased efficiency by effectively managing multiple tables simultaneously during peak times.
- Developed a loyal clientele base through excellent interpersonal skills and consistent top-tier service delivery.
- Upheld strict dress code standards, presenting a polished image that aligns with the upscale nature of the establishment.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
Hair Salon Manager/Hair Braider
Braids By Cere
12.2007 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Fostered a positive working environment, resulting in high employee retention rates.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
Social Media Brand Strategist/Marketing Manager
Color Talk
01.2023 - 11.2023
- Built the Company social media brand from the ground up
- Generated many business opportunities through the brand's social media
- Took all of the brand's pictures/videos for our marketing
- Invited many influencers through my connection on social media for promotion opportunities
- Wrote and distributed press releases to increase brand visibility.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Increased brand visibility by developing and implementing targeted social media strategies.
- Boosted audience engagement with creative content that resonated with the target demographic.
- Developed comprehensive social media campaigns for product launches, generating buzz and excitement around new offerings.
- Analyzed social media metrics to refine strategies and maximize ROI on marketing efforts.
92A- Logistical Specialist
United States Army
02.2017 - 02.2023
- Streamlined logistical processes by implementing efficient inventory management systems.
- Reduced order processing times for increased customer satisfaction through effective communication and coordination with suppliers.
- Optimized warehouse space utilization by designing and implementing a more effective storage layout.
- Enhanced supply chain efficiency by analyzing data and identifying areas for improvement.
- Developed comprehensive logistics plans to support my unit growth and expansion initiatives.
- Conducted routine audits of inventory levels, ensuring accuracy and minimizing stock discrepancies.
- Tracked orders and notified other units of status or potential delays.
- Maintained excellent working relationships with other units by efficiently responding to inquiries and complaints.
- Monitored and adjusted inventory levels according to demand.
- Created and managed budgets related to logistics and transportation.
Bottle Girl
Club Rain
05.2022 - 08.2022
- Sold sections and promoted on my social media during sold out nights
- Collected payment drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted guest in timely and professional manner
- enthusiastically and appealingly described drink specials to guest
Customer Service Representative
Target
10.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Publix
05.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Education
BBA - Marketing
Atlanta Metropolitan State College
Atlanta, GA12.2023
Skills
- Reliable team player
- VIP guest relations
- Problem-solving aptitude
- Excellent presentation skills
- Exceptional communication
- Fluent in Multiple Languages
- Promotional Marketing
- Adaptable to change
- Quick Decision Making
- High energy levels
- Guest service
- Professional Appearance
- Team Player
Timeline
Social Media Brand Strategist/Marketing Manager
Color Talk
01.2023 - 11.2023
Bottle Girl
Club Rain
05.2022 - 08.2022
VIP Bottle Service Waitress
Mocha Fest
05.2021 - Current
Customer Service Representative
Target
10.2018 - 12.2018
92A- Logistical Specialist
United States Army
02.2017 - 02.2023
Cashier
Publix
05.2015 - 08.2016
Hair Salon Manager/Hair Braider
Braids By Cere
12.2007 - Current
BBA - Marketing
Atlanta Metropolitan State College
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