Ciska Harrelson
Sharpsburg
Summary
Dynamic Outside Sales Representative with a proven track record at Stonetop Granite, excelling in effective relationship management and client development. Consistently exceeded sales targets by leveraging strong interpersonal skills and strategic problem resolution. Committed to fostering long-term partnerships while delivering exceptional customer service and tailored solutions.
Overview
21
21
years of professional experience
Work History
Outside Sales Representative
Stonetop Granite
08.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Owner/Operator
Duwaap Design
01.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Boutique Owner
Ciska H LLC
01.2016 - 12.2021
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Missions Assistant
First Baptist Church Peachtree City
09.2015 - 09.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with staff to provide effective assistance for specific aspects of church operations.
Office Manager/Bookkeeper
De Beer Granite and Marble
01.2013 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Bookkeeper/Office Assistant
Wellspring Living Inc
04.2010 - 01.2013
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from donors, ensuring accurate donor clarifications.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Office Manager
South Atlanta Granite LLC
04.2007 - 04.2009
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Service Representative
Multistone Enterprises
01.2006 - 03.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Enterprise Rent-A-Car
03.2005 - 12.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Entreprenuership And Family Business
Auburn University
12-2004
Skills
- Effective relationship management
- Dedicated team contributor
- Effective problem resolution
- Client relationship management
- Account relationship development
Personal Information
Languages
Afrikaans
Native or Bilingual
Timeline
Outside Sales Representative
Stonetop Granite
08.2023 - Current
Owner/Operator
Duwaap Design
01.2021 - Current
Boutique Owner
Ciska H LLC
01.2016 - 12.2021
Missions Assistant
First Baptist Church Peachtree City
09.2015 - 09.2016
Office Manager/Bookkeeper
De Beer Granite and Marble
01.2013 - 09.2015
Bookkeeper/Office Assistant
Wellspring Living Inc
04.2010 - 01.2013
Office Manager
South Atlanta Granite LLC
04.2007 - 04.2009
Customer Service Representative
Multistone Enterprises
01.2006 - 03.2007
Assistant Manager
Enterprise Rent-A-Car
03.2005 - 12.2005
Bachelor of Science - Entreprenuership And Family Business
Auburn University
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