CLANCY CALDWELL
Whitesburg
Summary
Detail-oriented Receptionist with expertise in appointment scheduling and customer relations at Tanner Medical Center. Proven ability to enhance workflow efficiency and provide exceptional service. Strong organizational skills with proficiency in managing multi-line phone systems, ensuring seamless operations and a welcoming environment for patients and visitors.
Overview
30
30
years of professional experience
Work History
RECEPTIONIST II
Tanner Medical Center
02.2023 - Current
- Streamlined front desk operations by managing patient check-in and scheduling.
- Ensured accurate patient data entry and retrieval using electronic medical records.
- Enhanced clinic efficiency by coordinating patient flow and reducing wait times.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained a welcoming reception area, promoting a positive patient experience.
- Facilitated communication between healthcare providers and patients to address needs efficiently.
Receptionist
Tanner Medical Center
11.1995 - 02.2023
- Streamlined guest check-in and check-out processes to enhance overall satisfaction.
- Resolved guest inquiries promptly, ensuring exceptional customer service experiences.
- Maintained precise appointment records using industry-standard booking systems for efficiency.
- Created effective training materials, promoting consistent service quality among new staff.
- Implemented workflow improvements that boosted front desk operational efficiency significantly.
- Managed office supply inventory, ensuring resource availability for daily functions.
Education
WEST GA COLLEGE
CARROLLTON, GAHigh School Diploma -
CENTRAL HIGH SCHOOL
CARROLLTON, GA05-1990
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer and client relations
- Greeting and seating clients
- Mail handling
- Multi-line telephone operation
Timeline
RECEPTIONIST II
Tanner Medical Center
02.2023 - Current
Receptionist
Tanner Medical Center
11.1995 - 02.2023
WEST GA COLLEGE
High School Diploma -
CENTRAL HIGH SCHOOL
NOTARY
NOTARY FOR CARROLL COUNTY