Clarence Lewis
Hampton
Summary
Motivated team player with articulate communication skills and strong drive to exceed client expectations. Consistently delivers exceptional customer service through proactive problem-solving and dynamic, engaging approach.
Overview
13
13
years of professional experience
Work History
Operations Manager, Customer Experience
Royal Crowns Trucking Co.
07.2023 - Current
- Led day to day operations, ensuring efficiency and customer satisfaction
- Resolved customer inquiries and complaints in a timely manner
- Resolved discrepancies related to incorrect charges or debits on accounts quickly and effectively
- Answered customer inquiries regarding products and services, resolving complaints and providing solutions in a timely manner
Customer Relations Coordinator
QuadGen Wireless
10.2018 - 04.2023
- Resolved customer inquiries in an efficient manner while maintaining excellent customer relations
- Oversaw client service operations, ensuring timely responses
- Managed communication between customers, vendors, and internal teams to maintain smooth operations
- Tracked daily performance metrics related to customers serviced and average wait time, identifying key opportunities for improvement
- Resolved customer inquiries in an efficient manner while maintaining excellent customer relations
Client Services Coordinator
Further Enterprise Solutions
02.2012 - 10.2019
- Monitored customer support channels such as phone calls, emails, online chats to ensure prompt response times
- Liaised with vendors regarding product delivery schedules ensuring deadlines are met without any delays
- Managed the resolution process for escalated customer issues in a timely manner
- Provided excellent customer service to clients by responding promptly and professionally to inquiries and requests
- Provided training sessions to new team members on best practices of providing quality customer service experience
Education
Associate of Science - Computer Information Systems
Norfolk State University
Norfolk, VASkills
- Customer relationship Management
- Data entry
- Conflict resolution
- Quality assurance
- Client Account management
- Financial analysis and reporting
Timeline
Operations Manager, Customer Experience
Royal Crowns Trucking Co.
07.2023 - Current
Customer Relations Coordinator
QuadGen Wireless
10.2018 - 04.2023
Client Services Coordinator
Further Enterprise Solutions
02.2012 - 10.2019
Associate of Science - Computer Information Systems
Norfolk State University
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