Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Teller
Delta Community Credit Union
Atlanta
06.2024 - Current
Processed customer transactions accurately and efficiently.
Assisted members with account inquiries and financial services.
Managed cash drawer, ensuring proper funds and balances.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Delivered exceptional service to customers in person or over telephone.
Directed specific questions to appropriate branch personnel.
Patient Services Representative
Benevis Corporate Office
Atlanta
10.2022 - Current
Assisting in High Volume Inbound/Outbound Calls
Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
Assisted with patient registration, insurance verification, and appointment scheduling.
Maintained confidentiality of all patient information according to HIPAA regulations.
Reviewed patient records for accuracy and completeness of data entry.
Resolved customer complaints in a courteous manner while adhering to company policies.
CSS Lead
Dick’s Sporting Goods
Atlanta
11.2020 - 09.2022
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Assisted customers with locating merchandise within the store.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Prepared sales slips or sales contracts as needed to complete customer purchases.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Verified that all coupons were valid prior to processing them into the system.
Followed established loss prevention procedures when dealing with suspicious customers or activities.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Answered incoming phone calls from customers regarding product availability or store locations.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Collected credit card and cash payments to complete transactions for customer orders.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Office Manager
AJA DUI School
Kennesaw
08.2018 - 04.2020
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Provided training to new hires on office policies and procedures.
Monitored payments due from clients and promptly contacted clients with past due payments.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and advertising.
Office Assistant
Superior Reprographics Inc
Lithia Springs
06.2016 - 07.2018
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Collected payments, issued receipts and updated accounts to reflect new balances.
Delivered messages and ran errands.
Education
Certificate - Book Keeping Certification
Kennesaw State University
Kennesaw, GA
01.2025 - 05.2025
Medical Assistant Diploma -
Medtech College
Marietta, GA
01-2014
High School Diploma -
Osborne High School
Marietta, GA
01.2010
Skills
Bilingual (English/Spanish)
Customer Service Skills of Fifteen Years
Transaction processing
Financial record keeping
Patient Registration
Appointment Scheduling
HIPAA Compliance
Multitasking and Organization
Money Handling
Phone and Email Etiquette
Inbound and Outbound Calling
Clerical Support
Computer Proficiency
Store maintenance
Office Administration
References
Assistant Manager Audra Glass, 678-433-8002
Business Owner Joe Locket, 770-590-7662
Business Owner Kelly Smith, 770-944-7293
Patient Coordinator Jenny Zelaya, 470-539-7204
Assistant Branch Manager Matthew Kirlew, 305-846-1301