Clarissa Escutia
Norcross
Summary
Proven to excel in customer-focused environments, I leveraged my effective multitasking and empathetic communication skills at Flavor Rich to enhance guest experiences, significantly improving satisfaction levels. Specializing in skincare at BARE, I boosted client retention through personalized care and expert product recommendations, demonstrating a blend of detail orientation and teamwork. Highly organized and committed to creating welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Manager
Touch of Flavor
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Hostess
Flavor Rich
06.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Esthetician
BARE
08.2019 - 12.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Welcomed clients arriving for appointments.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
Esthetician
Sweet Samba Midtown
09.2017 - 05.2018
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
Education
Esthetician - Skin Care
Atlanta Institute of Massage
Dunwoody, GA06.2017
High School Diploma -
North Springs High School
Atlanta, GA06.2014
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Greeting guests
- Cleaning and sanitation
- Service prioritization
- Reservation coordination
- Reliable and Trustworthy
- Active Listening and Communication
- Teamwork and Collaboration
Timeline
Manager
Touch of Flavor
12.2024 - Current
Hostess
Flavor Rich
06.2024 - Current
Esthetician
BARE
08.2019 - 12.2019
Esthetician
Sweet Samba Midtown
09.2017 - 05.2018
Esthetician - Skin Care
Atlanta Institute of Massage
High School Diploma -
North Springs High School
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