Claudia Kerr
Douglasville
Summary
Dedicated homeschool teacher skilled in lesson planning and classroom management. Expertise in fostering student engagement and critical thinking through tailored instructional methods.
Overview
15
15
years of professional experience
Work History
Homeschool Teacher
Self-employed
Douglasville
08.2024 - Current
- Facilitated engaging learning activities in subjects such as math, science, and language arts.
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Developed lesson plans based on student strengths and weaknesses.
- Integrated hands-on activities into instruction whenever possible in order to promote deeper understanding of content material.
- Promoted positive behavior management strategies among students in order to foster an effective learning environment.
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to the course material.
City Mail Carrier
United States Postal Service, USPS
Cobb County
11.2018 - 07.2024
- Utilized the sequential delivery order for sorting, casing, and accurate delivery distribution.
- Delivered mail and packages to designated routes efficiently.
- Managed time effectively to ensure timely delivery of mail.
- Interacted with customers to address inquiries and provide assistance.
- Collaborated with team members to resolve delivery challenges promptly.
- Followed postal regulations and procedures to ensure compliance consistently.
- Provided customer service regarding postal regulations and services.
Customer Service Specialist
Home Depot Corporate-KCC
Marietta
08.2012 - 08.2016
- Manage customer accounts and service inquiries via phone and email.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Human Resource Recruiter (Contract/Seasonal)
SIMOS Insourcing Solutions
Roswell
09.2011 - 01.2012
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines to streamline recruitment process.
- Sourced candidates via online platforms and local job fairs to build diverse talent pool.
- Conducted interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to define role requirements and expectations.
- Managed candidate onboarding process to ensure smooth transitions.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Maintained applicant tracking system for efficient recruitment workflows.
Education
Bachelor of Science - Public Health
American Public University
Charles Town, WV05-2028
Skills
- Lesson planning
- Classroom management
- Educational assessment
- Special education support
- Student engagement
- Child development
- Time management
- Problem solving
- Communication skills
- Interpersonal communication
- Effective listening
- Teamwork
- Critical thinking
- Attention to detail
- Reliability
- Lifelong Learning
- Customer service
Timeline
Homeschool Teacher
Self-employed
08.2024 - Current
City Mail Carrier
United States Postal Service, USPS
11.2018 - 07.2024
Customer Service Specialist
Home Depot Corporate-KCC
08.2012 - 08.2016
Human Resource Recruiter (Contract/Seasonal)
SIMOS Insourcing Solutions
09.2011 - 01.2012
Bachelor of Science - Public Health
American Public University