Claudia Madera
Pendergrass
Summary
Professional office management expert with strong track record in team leadership and operational efficiency. Known for optimizing office workflows and enhancing administrative processes. Collaborative team player focused on achieving results and adapting to dynamic work environments. Proficient in conflict resolution and process improvement.
Overview
14
14
years of professional experience
Work History
Office Supervisor
Xpdeient Managment Group LLC
Gainesville, GA
01.2024 - Current
- Managed timekeeping information processes, verifying accuracy for all employee records.
- Analyzed employee hours and processed payroll to reflect regular hours, leave taken, and overtime worked.
- Coordinate daily office activities, ensuring smooth workflows and efficient task distribution.
- Implement and enforce organizational policies and procedures for office operations.
- Supervised daily office operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance productivity and efficiency.
- Cultivated a positive work environment through effective communication and conflict resolution strategies.
- Streamlined payroll processing by utilizing advanced HRIS systems to enhance accuracy and efficiency.
- Collaborated with cross-functional teams to resolve payroll discrepancies and improve service delivery.
- Processed vendor invoices accurately and efficiently to ensure timely payments.
- Reconciled accounts payable discrepancies through thorough investigation and communication with vendors.
Talent Acquisition Specialist
The William Carter Company
Braselton, GA
05.2023 - 12.2023
- Successfully completed numerous 6-12 month contract assignments provided high volume and complex administrative support within HR.
- Managed pre-employment process for new hires to include background screening, orientation, communication and coordination of new hire paperwork.
- Prepared/compiled/submitted documents used in various stages of recruiting process such as: offer letter, new hire paperwork, I 9 verification.
- Managed pre-employment background screen process with external vendor
- Partnered with hiring managers, posted ads, and conducted reference checks as needed.
- Conducted New hire orientation to include company values, culture, safety, policies, handbook and benefit plan.
- Navigated through Workday, MS office and ADP
- Facilitate the initial treatment and reporting of workers’ compensation incidents
- Recruit, interview, make hiring decisions, and conduct new employee orientation
- Enhance relationships with clients and develop multiple level contacts
- Partner with clients to meet their business objectives
- Place appropriately skilled talent on assignments and conduct quality control calls on all orders
- Develop and implement an effective talent recruiting strategy
- Quality, speed, and retention - Metrics
- Proactively source and skill market talent for clients
- Build referrals with clients, talent, and internal employees
- Participate in local professional business and civic organizations to promote company recognition
Senior Client Specialist
Partners Personnel
Gainesville, GA
02.2022 - 05.2023
- Compliance in all areas of the branch– Backgrounds, I9’s, Everify
- Maintain timekeeping system and ensure payroll/invoicing is accurate
- Provide productivity, headcount, attendance, and other reports at the client’s request
Human Resources Generalist
Adaptive Health Integrations
Braselton, GA
06.2020 - 02.2022
- Setting appointments and arranging meetings
- Maintaining calendars of HR management team
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
- Participating in recruitment efforts
- Posting job ads and organizing resumes and job applications
- Scheduling job interviews and assisting in interview process
- Collecting employment and tax information
- Ensuring background and reference checks are completed
- Preparing new employee files
- Overseeing the completion of compensation and benefit documentation
- Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
- Administering new employment assessments
- Processing payroll for 100+ employees, which includes ensuring vacation and sick time are tracked in the system
- Answering payroll questions
- Compliance of federal and state employment laws and handle non-compliant issues.
Staffing Specialist
Hire Dynamics
Pendergrass, GA
04.2013 - 04.2020
- Provide high level customer service and ensure compliance to all company rules and regulations.
- Ensure customer satisfaction by responding to customer efficiently via e-mail/telephone.
- Manage daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during/after work hours.
- Train all employees and new hired staff in line with company policies and procedures.
- Monitor all company activities and ensure compliance.
- Organize and conduct interview, perform background checks, produce reports, and provide on-site test to all prospective employees
- Coordinate with supervisors and management team to plan for high productivity.
- Develop and maintain relationship with management and supervisors to resolve employee issues or concerns.
- Manage employee pool by hiring, retaining or terminating based on performance/attendance and counsel employees to improve performance.
- Process Payroll for 500+ employees on time and efficiently to ensure satisfaction.
- Navigate TW/Microsoft software proficiently to ensure daily productivity.
- Perform all human resources duties including recruiting, processing payroll, benefits enrollment,employee relations, compensation, safety, and preparing management reports.
Staffing Coordinator
At Work Personnel
Gainesville, GA
04.2012 - 03.2013
- Obtain daily staff request and fill efficiently
- Coordinate staff to meet organization's requirement.
- Monitor overtime accumulation and attendance of employees.
- Conduct checks on new and existing employees
- Assist all new applicants and conduct drug screenings.
- Work with payroll to verify payroll accuracy.
Education
Associate in Arts (AA) - Business Administration
University of North GA
Gainesville, GA05-2014
Associate in Arts (AA) - Business Administration
Gainesville State College
Gainesville, GA05-2011
High School Diploma - undefined
Jackson County High School
01-2010
Skills
- Office management
- Human Resources Management
- Payroll processing
- Business administration
- Problem-solving
- Teamwork and collaboration
- Time management
- Strategic Planning
- Fluent in English/Spanish
- Recruiting
- Administrative Experience
- Workers' Compensation
- Employee relations
- Account reconciliation
- New hire orientation
- Event coordination
Languages
Spanish - Expert
Timeline
Office Supervisor
Xpdeient Managment Group LLC
01.2024 - Current
Talent Acquisition Specialist
The William Carter Company
05.2023 - 12.2023
Senior Client Specialist
Partners Personnel
02.2022 - 05.2023
Human Resources Generalist
Adaptive Health Integrations
06.2020 - 02.2022
Staffing Specialist
Hire Dynamics
04.2013 - 04.2020
Staffing Coordinator
At Work Personnel
04.2012 - 03.2013
Associate in Arts (AA) - Business Administration
Gainesville State College
High School Diploma - undefined
Jackson County High School
Associate in Arts (AA) - Business Administration
University of North GA