Claudia Mendible
Grayson
Summary
Account management supervisor at S2 Medical Supply with expertise in optimizing document flow and streamlining processes. Demonstrated ability in multitasking and training employees, leading to improved communication and customer service. Focused on operational efficiency and achieving high patient satisfaction. Strong commitment to results and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
account management supervisor
S2 Medical Supply
Atlanta
09.2020 - Current
- Renew patient's documents every year.
- Call providers to get update on paperwork previously faxed, patient's date last seen and future appointments.
- Confirm providers information on Ga Medicaid site and License number.
- Work 3 months in advance with all renewals.
- Contact account managers and inform them if the patient needs to be seen.
- Make insurance changes on the patient's account as needed.
- Confirm orders for account managers when none are available.
- Backup for Enrollment/Intake department.
- Make notes on the patient's account for date of expiration.
- Email/Call warehouses requesting re-shipment or tracking information for supplies.
- Drop ship orders for account managers.
- Train new employees.
- Maintained organized and efficient document flow by using excellent planning and multitasking skills.
- Identified areas of weakness and recommended or implemented process improvements.
- Enroll Urology, Ostomy and ICWP patients.
- Call Insurance to confirm eligibility.
- Confirm Urology, Ostomy and ICWP first orders.
Office Manager
Prodesa North America Corp
11.2018 - 11.2019
- Help Administration office in Spain via emails.
- Receive and send mail daily.
- Help with sending and receiving materials in the warehouse.
- Maintain office organize.
- Translate documents when necessary.
- General Administrative and Clerical Tasks.
Executive Secretary/Administrative Assistant/Receptionist
Legacy Worldwide
06.2018 - 10.2018
- Manage CEO schedule & To Do List.
- Arrange Travel.
- Liaise with Department Heads and Partners.
- General Administrative and Clerical Tasks.
Bartender
Riley's on the Square
11.2017 - 08.2018
- Maintain full knowledge of bar and menu items and make recommendations to new and old costumers.
- Uphold a high standard of cleanliness in all work areas.
Receptionist
Labor Staffing. Inc
07.2017 - 06.2018
- Manage reception area, including visitors and responding to telephone and in-person request for information.
- Emailing contractors with names and phone numbers of employees arriving to each location.
Bartender
La Parrilla Mexican Restaurant
08.2013 - 11.2017
- Maintain full knowledge of bar and menu items, make recommendations to new and old costumers, and uphold high standard of cleanliness in all work areas.
Education
TEFL Certificate -
TEFL academy
01.2012
Associate of Arts - Music
Georgia Perimeter College
Dunwoody, GABachelor of Arts - Linguistics
Georgia State University
Atlanta, GASkills
- Excellent verbal and written communication
- Proficient in Microsoft Office
- Ability to multitask in complex situations
- Ability to handle a high volume of inbound and outbound calls
- Documentation abilities
- Maintenance documentation
- Employee training
- Customer service
- Team collaboration
- Attention to detail
Certification
TEFL Certificate, 01/01/12
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
account management supervisor
S2 Medical Supply
09.2020 - Current
Office Manager
Prodesa North America Corp
11.2018 - 11.2019
Executive Secretary/Administrative Assistant/Receptionist
Legacy Worldwide
06.2018 - 10.2018
Bartender
Riley's on the Square
11.2017 - 08.2018
Receptionist
Labor Staffing. Inc
07.2017 - 06.2018
Bartender
La Parrilla Mexican Restaurant
08.2013 - 11.2017
TEFL Certificate -
TEFL academy
Associate of Arts - Music
Georgia Perimeter College
Bachelor of Arts - Linguistics
Georgia State University
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