Claudia Quispe

• Managed patient scheduling and appointment confirmations to enhance operational efficiency.
• Greeted patients and visitors, ensuring a welcoming environment at all times.
• Handled incoming calls, directing inquiries to appropriate staff members promptly.
• Scheduled, rescheduled, and confirmed patient appointments.
• Verified patients' insurance coverage and eligibility prior to appointments.
• Assisted families with insurance-related questions and updated insurance information in patient records.
• Maintained patient records while ensuring confidentiality and HIPAA compliance.
• Communicated effectively with parents, caregivers, therapists, and healthcare professionals.
• Provided bilingual support in English and Spanish for patients and families.
• Managed front desk operations and administrative duties in a fast-paced pediatric speech therapy clinic.

• Supervised team members and assisted with daily store operations.
• Handled cash transactions and balanced registers accurately.
• Assisted customers with purchases, returns, and concerns.
• Resolved customer complaints professionally and efficiently.
• Trained and supported new employees.
• Provided translation services for Spanish-speaking customers when needed.
• Maintained a positive shopping experience while meeting company standards.