Claudia Williams
Augusta
Summary
Adept at vital signs monitoring and providing compassionate care, I enhanced patient satisfaction significantly at East Central Regional Hospital. My expertise in patient care coordination and emotional support, coupled with a track record of streamlining operations and improving health outcomes, positions me as a valuable asset to any healthcare team.
Offering well-rounded background in healthcare fundamentals and readiness to excel in supportive role, eager to learn and grow within clinical setting. Brings understanding of basic medical protocols and proficiency in patient interaction and healthcare software. Ready to use and develop strong communication and organizational skills in role.
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
17
17
years of professional experience
Work History
Health Services Technician
East Central Regional Hospital
07.2023 - Current
- Coordinated with external providers such as pharmacies or laboratories to ensure seamless continuity of care for patients transitioning between settings or requiring additional services outside the primary clinic setting.
- Provided comprehensive support to medical teams during procedures, ensuring optimal patient care and safety.
- Facilitated timely diagnosis with accurate preparation of laboratory specimens for testing.
- Developed strong rapport with patients and families, offering support throughout their healthcare journey.
- Assisted in the training of new staff members, fostering a culture of continuous learning and professional development.
- Enhanced patient outcomes by conducting thorough assessments and implementing appropriate interventions.
- Supported the implementation of new electronic health record systems for improved data management practices within the facility.
- Educated patients regarding disease prevention strategies, promoting long-term health and wellness through informed decision-making processes.
- Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.
- Ensured proper medication administration, following physician orders and adhering to safety protocols.
- Streamlined clinic operations for better patient care through effective scheduling and coordination of appointments.
- Evaluated emerging trends within the field of health services provision, incorporating best practices into daily operations to ensure optimal care delivery.
- Contributed to the development of quality improvement initiatives, focusing on enhancing healthcare delivery processes.
- Efficiently managed inventory levels of medical supplies, ensuring availability for critical treatment needs when required.
- Improved patient satisfaction by providing efficient and accurate health services.
Childcare Provider
UNIVERSAL LOVE & LEARNING DAYCARE
01.2021 - 07.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Customer Service Representative
Blue Cross Blue Shield
06.2016 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Care Technician
Loving Care Living - Residential Care Home
07.2008 - 11.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Education
Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL03-2024
Skills
- Vital signs monitoring
- HIPAA compliance
- Phlebotomy techniques
- Immunization administration
- Patient care coordination
- Health promotion
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- CPR certification
- Patient observation
- Basic life support
- Patient positioning
- Feeding assistance
- Data collection
- Patient education
- Emergency response
- Patient services
- Professional bedside manner
- Emotional support
- Acute care
- Compassionate care
Languages
English
Full Professional
Timeline
Health Services Technician
East Central Regional Hospital
07.2023 - Current
Childcare Provider
UNIVERSAL LOVE & LEARNING DAYCARE
01.2021 - 07.2023
Customer Service Representative
Blue Cross Blue Shield
06.2016 - 09.2021
Patient Care Technician
Loving Care Living - Residential Care Home
07.2008 - 11.2016
Medical Administrative Assistant
Ultimate Medical Academy
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