CLAUDIO HINCAPIE PUERTA
Morrow,GA
Summary
Highly motivated and positive individual with over 14 years of automotive sales experience. | Bilingual (English + Spanish) with excellent communication skills. | Customer service driven. | Efficient & creative problem solver. | Aiming to use my proven skills to effectively fill the sales role in your company.
Overview
9
9
years of professional experience
Work History
Sales Liaison
Allan Vigil Ford Lincoln
06.2024 - 04.2025
- Utilized advanced sales analytics tools to track progress towards goals, identify areas for improvement, and adjust tactics accordingly for optimal results.
- Coordinated sales efforts with other departments, such as customer service and technical support, to ensure seamless client experiences from initial contact through product delivery.
- Increased sales revenue by building strong client relationships and providing exceptional customer service.
- Assisted clients in selecting appropriate products based on their unique needs, ensuring high levels of satisfaction and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Leveraged social media platforms as a means of generating leads and nurturing connections with prospects from diverse industries.
Sales Liaison
Camping World
12.2022 - 04.2024
- Delivered engaging sales pitches tailored to individual prospects'' needs, winning new contracts regularly.
- Expanded customer base through successful cross-selling initiatives that showcased complementary product offerings.
- Maintained detailed records of all customer interactions for improved follow-up communication strategies and enhanced relationship management efforts.
- Appraised client success stories for use in marketing materials to showcase real-world benefits of our products/services effectively.
- Participated in trade shows and industry events to represent the company, network with potential clients, and increase visibility within the market.
- Leveraged social media platforms as a means of generating leads and nurturing connections with prospects from diverse industries.
Coach
TEAM LEAD(NISSAN)/GEC Asbury Automotive
02.2020 - 08.2021
- Coach a team to handle all inbound internet and phone inquiries for 4 Nissan stores
- Communicate with management teams to set appointments
- Maintain KPI by providing support and coaching for better performance
Sales Consultant
SALES CONSULTANT / Bulldog Kia
04.2019 - 02.2020
- Greet and develop relationship with customers
- Help with product questions, selections, and in-store purchases as well as e-transactions
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and setting up appointments
- Receive an average 95% customer satisfaction rating to date, 5% higher than company average
Automotive Sales Consultant
AUTOMOTIVE SALES CONSULTANT / Volkswagen Mall of Georgia
04.2016 - 04.2019
- Greeted and developed relationship with customers
- Helped with product questions, selections, and in-store purchases as well as e-transactions
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and setting up appointments
Education
B.F.A. - SCIENTIFIC ILLUSTRATION
University of Georgia
Athens, GA01.2011
Skills
- Bilingual (English Spanish)
- Extensive Sales Experience
- Excellent Communication Skills
- Problem Solving
- Microsoft Office Suite
- CRM Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Liaison
Allan Vigil Ford Lincoln
06.2024 - 04.2025
Sales Liaison
Camping World
12.2022 - 04.2024
Coach
TEAM LEAD(NISSAN)/GEC Asbury Automotive
02.2020 - 08.2021
Sales Consultant
SALES CONSULTANT / Bulldog Kia
04.2019 - 02.2020
Automotive Sales Consultant
AUTOMOTIVE SALES CONSULTANT / Volkswagen Mall of Georgia
04.2016 - 04.2019
B.F.A. - SCIENTIFIC ILLUSTRATION
University of Georgia
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