Clayton Reece
Calhoun,GA
Summary
I am a proven leader and effective decision-maker, I excel at The Home Depot by enhancing customer satisfaction and developing a team of eight associates in a wide range tenure. Leveraging skills in customer engagement and inventory management, I drive improvements and build lasting customer loyalty. My approach combines strategic leadership with a commitment to growth and excellence.
I am a proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. I am motivational with excellent communication and reasoning skills. I can easily manage various personalities and provide continuous support to coworkers.
Overview
11
11
years of professional experience
Work History
Department Supervisor
The Home Depot
02.2014 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of eight employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for associates, providing constructive feedback and identifying opportunities for growth or improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Built relationships with customers to drive customer loyalty.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained new sales associates to contribute to store's positive culture.
Education
No Degree - Fire Science Technology (Firefighter 1)
Georgia Northwestern Technical College
Calhoun, GA12-2013
High School Diploma -
Sonoraville High School
Calhoun, GA05-2013
Skills
- Customer service
- Problem resolution
- Time management
- Leadership skills
- Inventory management
- Coaching and mentoring
- Training and development
- Decision-making
- Retail management
- Task delegation
Languages
English
Timeline
Department Supervisor
The Home Depot
02.2014 - Current
No Degree - Fire Science Technology (Firefighter 1)
Georgia Northwestern Technical College
High School Diploma -
Sonoraville High School
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