Clayton Williams
Snellville
Summary
Experienced account and administrative management with positive leadership skills. Proficient with electronic medical records systems Centricity, Nextgen, GPR GE CB, Power Chart. Strategic in collecting and gathering data to generate reports and documents for management. Proficient with MS Office products (MS Word, Excel, Outlook, PowerPoint, Access).
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator III
Emory Primary Care
05.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Representative_Coordinator_
Emory Primary Care/Dekalb Medical Center
12.2017 - 05.2020
- Prepare charts for daily visit, verify insurance, check In, check Out, RMA, Injections, Vital, UA, answered multi phone lines, validated insurance coverage for surgery, collect deductible, EKG, Registered Medical Assistant, Clear fax machine, file EMR, schedule Fire Drills, and Active shooter drills
- Record Temp for Medicine
- Work both MA and Front Office, due to me not being certified during the transition with the Emory buy out, I had to accept the Front office role
- Once I became certified I was told I would have access to front and back office program
Office Coordinator/Surgical Scheduler
Gwinnett ENT/Gwinnett Medical Center
07.2015 - 09.2017
- Company Overview: Gwinnett Medical Center - Duluth, GA
- Managed staff, Provide staff with pertinent information, Interviewed and Hired prospective employee's, Adjust and Correct time using Krono's, Trained new employees, order supplies, check insurance, made work schedule, performed interviews, check In, check Out, Injections, answered multi phone lines, Prepared surgery orders, validated insurance coverage for surgery, collected deductible, contacted patients with information for surgery, schedule impact Pre-op and general Pre-op, Submit charges daily for billing, correct CPT codes for re-billing, Organized front office with file cabinets, open and closed facility, kept petty cash and made deposit
- Submitted super bill sheets for each month to CBO Office
- Registered Medical Assistant, Patient Ambassador
- Gwinnett Medical Center - Duluth, GA
Patient Ambassador
Arthritis and Rheumatology of Georgia
07.2014 - 07.2015
- Company Overview: Atlanta, GA
- Responsibilities include screening and routing telephone calls using multi-line system, scheduling patient appointments and drug representative consultations, verifying insurance, maintaining petty cash, collecting and disseminating time-sensitive documents, and providing value-added customer service
- Clinical duties include taking patient vitals, blood draws, EKG, specimen preparation, and ICG
- Atlanta, GA
- Key Achievements: Eliminated unnecessary costs by minimizing wasted materials, Increased customer satisfaction by reducing resolution timelines and providing active management, improved office efficiency by streamlining charts and orders
Medical Front Office Assistant
Diabetes & Endocrinology Associates
08.2012 - 07.2014
- Company Overview: Atlanta, GA
- Responsibilities included preparing for insurance audits, verifying insurance, scanning medical documents into electronic system, checking patients in and out, ordering office supplies, clearing and sorting through faxes, as well as answering a multi-line phone system
- Atlanta, GA
Administrative Assistant
Concentra Urgent Care
05.2007 - 09.2010
- Company Overview: Atlanta, GA
- Responsibilities included answering a multiline phone system, maintaining medical records, verifying insurance and following up with claims as necessary, scheduling appointments, maintaining petty cash and daily deposits, and completing staff work schedules
- Clinical duties included performing UDS/drug screens, breath alcohol exams, DOT and sports physicals, and pulmonary function tests
- Atlanta, GA
Front Office Manager
Family Medical Center
03.2005 - 10.2006
- Responsibilities included bookkeeping, verifying insurance, conducting employee interviews, developing marketing strategies, organizing health fairs with various companies, issuing payroll, maintaining petty cash, scheduling appointments, answering multiple phone lines, and ordering office supplies
- Clinical duties included obtaining patient vitals, EKG, phlebotomy, and performing multiple lab specimens
Education
Bachelor Of Social Work - Social Work
Georgia State University
Atlanta, GACertificate -
Mandel School of Health
Manhattan, NY01.2003
Skills
- Proficient with electronic medical records systems Centricity, Nextgen, GPR GE CB, Power Chart
- Strategic in collecting and gathering data to generate reports and documents for management
- Proficient with MS Office products (MS Word, Excel, Outlook, PowerPoint, Access)
Personal Information
Total Experience: Experienced account and administrative management with positive leadership skills
Timeline
Patient Care Coordinator III
Emory Primary Care
05.2020 - Current
Patient Representative_Coordinator_
Emory Primary Care/Dekalb Medical Center
12.2017 - 05.2020
Office Coordinator/Surgical Scheduler
Gwinnett ENT/Gwinnett Medical Center
07.2015 - 09.2017
Patient Ambassador
Arthritis and Rheumatology of Georgia
07.2014 - 07.2015
Medical Front Office Assistant
Diabetes & Endocrinology Associates
08.2012 - 07.2014
Administrative Assistant
Concentra Urgent Care
05.2007 - 09.2010
Front Office Manager
Family Medical Center
03.2005 - 10.2006
Certificate -
Mandel School of Health
Bachelor Of Social Work - Social Work
Georgia State University
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