Clettis Stephens
McDonough
Summary
Detail-oriented and dependable logistics professional with extensive experience in core inspection, receiving, packing, and shipping operations. Proficient in evaluating cores based on supplier standards, ensuring accurate documentation, and maintaining compliance with delivery and return protocols. Skilled in preparing shipments with appropriate packaging to prevent transit damage, occasionally performing rough carpentry tasks. Experienced in generating precise shipping documentation, coordinating with carriers, and loading orders efficiently. Committed to maintaining inventory accuracy through cycle counting, audits, and thorough core research, contributing to streamlined warehouse operations.
Overview
15
15
years of professional experience
Work History
Quality Inspector
Paccar Parts
Forest Park, GA
12.2017 - Current
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Improved customer satisfaction ratings through diligent inspection of cores before shipment.
Satellite Installation Technician
MasTec Advanced Technologies
10.2016 - 12.2017
- Contacting customers
- Completing in home satellite installation
- Using judgment to pick a safe and stable location for customers satellite
- Trouble shooting technical issues
- Being award and reporting fraudulent account
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
Resurfacing Technician (contract position)
J.A.C Resurfacing
05.2015 - 02.2017
- Speaking with customers preparing them for the resurfacing process
- Prepping units for (painting, repairing damages)
- Informing customers on preventive measures to maintain units
Environment Service Technician
DeKalb Medical
04.2011 - 10.2014
- Cleaning and delivering lien
- Restock the lien shipment
- Repairing industrial equipment
- Speaking with the different department to establish lien needs
Education
Bachelor of Science - Information Technology And Informatics
Mercer University
Atlanta, GA05-2028
College Prep Diploma - STEM
Stockbridge High School
Stockbridge, Ga05-2010
Skills
- Product inspection
- Visual inspection
- Corrective actions
- Quality management
- Documentation skills
- Production monitoring
- Inspections and audits
- Process improvement
- Production experience
Accomplishments
- Associate of the year 2023
- Employee of the Quarter April 2025
- Resolved product issue through consumer testing
- Assisted with the planning of NextGen Eztrac Project
- Currently in the process of creating training guide for the heavy duty inspection process
Timeline
Quality Inspector
Paccar Parts
12.2017 - Current
Satellite Installation Technician
MasTec Advanced Technologies
10.2016 - 12.2017
Resurfacing Technician (contract position)
J.A.C Resurfacing
05.2015 - 02.2017
Environment Service Technician
DeKalb Medical
04.2011 - 10.2014
Bachelor of Science - Information Technology And Informatics
Mercer University
College Prep Diploma - STEM
Stockbridge High School