Clifford Harshaw
Decatur,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Fulfillment Expert
Amazon
04.2024 - 10.2024
- Prepared and checked outbound shipments for accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
QA Analyst/ Customer Support Rep
VISIBLY INC
06.2021 - 07.2023
- Customer service duties included taking inbound and making outbound calls and emails and running the chat feature and placing contact lens orders for customers as well as verifying contact lens prescriptions with eyecare providers
- Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
Patient Resource Rep
Children's Healthcare of Atlanta
12.2020 - 03.2021
- Provided excellent customer service to internal and external callers,acted as an expert in departmental services and triaged support services as well as physician services.Supported and ensured the safe delivery of patient care to support a safe environment for Children's patients
Patient Advocate/ Referral Specialist
Georgia Eye Partners
08.2018 - 11.2020
- Took inbound and outbound calls from patients inquiring about their appointments and scheduling eye exams and surgeries like for patients diagnosed with Cataracts and Glaucoma and working with other locations to ensure proper patient care, as a Referral Specialist working hand and hand with participating clinics making sure the referral patients are scheduled promptly
Patient Support Rep
Opternative
07.2017 - 08.2018
- Assisting patients in completing the Opternative Vision test by providing timely responses via phone, email and chat
- Accurately collect and manage patient health records then conduct initial review for consistency within department guidelines and policies
- Multi tasked inbound/outbound calls and chats with patients addressing any tech issues, questions, or complaints
- Prepare and maintain health records for physician final review
Frontline Rep
Groupon
12.2016 - 07.2017
- Duties included customer support via inbound and chat and also making outbound calls to Groupon account holders with inquiries about their purchases and processing orders and refunds as needed and also booking deals for customers
Customer Support Supervisor
Xerox Corp
09.2015 - 07.2016
- Duties included supervision of sales staff, handling a high volume of customer inbound calls and organizing workflow and ensuring reps are supported and providing coaching
Residential Supervisor/Coordinator
St. Colettas of IL
04.2003 - 03.2015
- Responsible for the implementation and management of residential programs
- Supervision and evaluation of direct care staff
- Actively participates in the development of consumer IPP’s
- Ensures required documentation is accurate and completed in accordance with established deadlines,making phone calls to ensure proper treatment plans and also recruiting
Education
Business Administration And Management
Chicago State University
Chicago, IL12.2000
High School Diploma -
Bremen High School
Midlothian12.1994
Skills
- Problem Solving
- Critical Thinking
- Leadership
- MS Office
- Outlook
- EPIC
- Nextech
- Medical Terminology
- Regression Testing
- Training & Development
Timeline
Fulfillment Expert
Amazon
04.2024 - 10.2024
QA Analyst/ Customer Support Rep
VISIBLY INC
06.2021 - 07.2023
Patient Resource Rep
Children's Healthcare of Atlanta
12.2020 - 03.2021
Patient Advocate/ Referral Specialist
Georgia Eye Partners
08.2018 - 11.2020
Patient Support Rep
Opternative
07.2017 - 08.2018
Frontline Rep
Groupon
12.2016 - 07.2017
Customer Support Supervisor
Xerox Corp
09.2015 - 07.2016
Residential Supervisor/Coordinator
St. Colettas of IL
04.2003 - 03.2015
Business Administration And Management
Chicago State University
High School Diploma -
Bremen High School
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