Cloe Gagnon

Identified and addressed wiring problems in residential settings, effectively explaining solutions to customers. I also coordinated with dispatch to address routing challenges and redistribute workloads from technicians behind schedule.

Performed comprehensive gas meter inspections, addressing potential issues proactively to uphold safety and operational efficiency.

• Assist the delivery drivers with finding customers homes and lifting heavy packages.

• I was in charge of having to quickly sort packages by region and package them by hand.
• I also helped unload trucks with packages weighing over 100 lbs.

I demonstrated leadership and work ethic by transitioning from POC associate to Customer Service associate within 6 months. Along with this I trained multiple associates, recognized by management for my skill, knowledge, and dedication. I also provided knowledgeable guidance to associates, enhancing team efficiency and customer service quality.