Clorette Stewart
Atlanta
Summary
Dynamic Remarketing Specialist with a proven track record at Stellantis Financial Services, adept at driving revenue through innovative remarketing strategies. Skilled in problem-solving and effective communication, I excel in managing multiple accounts while ensuring compliance and achieving company goals. Recognized for enhancing customer loyalty and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
Remarketing Specialist
Stellantis Financial Services
03.2018 - Current
- Responsible for overseeing the disposition of used vehicles sold at auction to determine eligibility status for the purpose of filing claims for financial reimbursement, whenever applicable, back to the company. This role involves strict adherence to company policies and regulations at all times.
- Managed multiple remarketing accounts simultaneously, ensuring consistent performance and growth across all channels.
- Developed comprehensive remarketing plans with cross-channel integration, aligning with overall marketing goals.
- Played an instrumental role in achieving company-wide revenue targets through successful execution of high-impact remarketing initiatives.
Customer Service Representative
Homebridge Financial
03.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Answering Service Supervisor
Stericycle Communication Solutions
08.2009 - 03.2017
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Education
Savannah High School
Savannah, GA06-1979
Skills
- Creative thinking
- Active listening
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Excellent communication
- Organizational skills
Timeline
Remarketing Specialist
Stellantis Financial Services
03.2018 - Current
Customer Service Representative
Homebridge Financial
03.2017 - 03.2018
Answering Service Supervisor
Stericycle Communication Solutions
08.2009 - 03.2017
Savannah High School
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