Dynamic operations manager with a proven track record at Iron Mountain Fulfilment Services, excelling in inventory management and process improvement. Adept at leading teams and enhancing client relationships, I consistently drive results and optimize workflows, achieving significant operational efficiencies while fostering a collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Associate
Sage Dining
01.2024 - 12.2024
Assist in processing lunch Menu for Private K-12 Christian School.
Exceed demands of fasted paced environment.
Manage and effectively process dishwasher activities.
Assist Food Director with other activities.
Contractor Production
TRC Staffing – QCells
01.2024 - 12.2024
Exceed demands of fasted paced environment, developing and coaching team members.
Deliver quality assembly and assist in other operational areas as needed.
Consistently exceed production goals.
Learn and maintain robotics to meet production.
Deliver quality deliverables and effectively assist in all areas.
Site Manager
Swifty Car Wash – Mammoth Holdings
01.2023 - 12.2024
Develop strong client relationships with services and discount programs.
Effective management of fast-paced environment, developing and coaching team members.
Build memberships for new and existing clients.
Managed P&L and scheduling staff with increased/decreased traffic.
Maintained all Car Wash equipment, including vacuums, pressure washing systems, chemical distribution and all hardware.
Temporary Worker
TRC Staffing
Marietta
01.2022 - 03.2023
Scan merchandise to Orders.
Process shipment according to Orders.
Pull orders.
Quickly learned process and software.
Typically processes all large orders.
Averaged highest volume and billing.
Assistant Distribution Center Manager
BSG a RAHR Company
Atlanta
01.2022 - 12.2022
Managed Distribution, Receiving and Inter Company Transfers.
Order Fulfillment and Inventory for the largest ingredient supplier for Beer Companies, Micro Breweries and Wine Companies.
Atlanta Distribution Center is the busiest Center in the US, averaging 6.5 million pounds of product shipped monthly with an average revenue of $4.5 million.
Restructured Receiving Processes to improve inbound shipments and inventory management.
Significantly improved associate dynamics, workflow processes and morale.
Delivered key matrices to corporate, including inventory accuracy, financial reporting, safety and pest controls, and employee training.
Southeast Regional Manager
ARC Document Solutions
Atlanta
01.2021 - 12.2021
Led the region, driving up net profits, increasing customer reviews and outperforming previous yearly cycles.
Achieved 110% of budget and 125% of profit contribution within the first 6 months.
P&L responsibility included capital budgeting, sales management, and customer feedback.
Developed and executive Center Managers with new policies and procedures, training and promoting staff, review client projects and requirements, and ultimately developing smooth and seamless process for client's request.
Consistently became the top performing region in the US.
Effectively delivered key matrixes and relations in quarterly management meetings.
Deployment Specialist
Fiserv/First Data
Marietta
01.2018 - 12.2021
Responsible for managing particular order and shipping functions, including monitoring and updating records and schedules while reporting inventory balances and cycle counts.
Design and initiate various organization strategies that improve expense and upgrade quality.
Integral in meeting and surpassing key profitability metrics as per organization objectives and targets.
Direct all the cost effective operations as per the company's standards and customer expectations in compliance with corporate guidelines and regulations.
Leverage pre-designated software to manage inbound and outbound shipments.
Verifies serial and batch numbers with the item pulled and stuffed.
Guarantees all transactions are recorded in the organization's information database, and ensures the precision of requests while overseeing day-by-day cycle counting of allotted zones.
Operations Manager
TFG Consulting
Acworth
01.2016 - 12.2018
Orchestrating accounting and financial functions, including operations budget and capital budget.
Drafted quarterly and annual financial statements and tax payments while conducting financial analysis and monthly forecasting.
Effectively negotiated with customers' contracts for multiple projects.
Leveraged robust business acumen to administer overall planning, tracking, analysis, and revenue recognition.
Independent Contractor
CMG INC, The Coca Cola Company, Chief Specialty Packaging, Preferred Professional Services
Atlanta
09.2014 - 09.2016
Developed top-performing teams with attention to employee retention and diversity.
Constructed an inclusive environment that empowered employees and promoted professional growth.
Managed up to 40 direct reports to offer an assortment of contracting services to customers, including mail production, fleet copier maintenance, receiving, domestic and global shipments, warehouse inventory management, client management, and account management.
Collaborated and developing strategic alliances with multi-milliondollar and Fortune 500 companies.
Led and executed growth strategies intended to meet organization objectives while enhancing profitability and diversification of contracts.
Successfully delivered projects on time and within budget by steering clients from conception to completion while ensuring customer satisfaction.
Assessed and tracked project progress.
Operations Manager
Iron Mountain Fulfilment Services
Austell
02.2012 - 12.2014
Directed overall facility management operations, including shipping and receiving, inventory fulfillment, print-on-demand, print procurement, freight management and reconciliation, and quarterly inventory audits.
Responsible for all inbound and outbound logistics tasks; facilitated transportation and distribution center activities, safety performance, quality assurance, and control.
Orchestrated everyday duties of the staff; determined skill-based training needs, and reviewed the effectiveness of safety and facility improvement programs.
Instrumental in enhancing production by optimizing and establishing processes for effective workflow, production, and Service Level Agreement (SLA).
Leveraged competitive web management software built on Microsoft Platform accomplish 99.7 % accuracy in Inventory Management and Quarterly Cycle Count Management.
Handled updates, upgraded programming, and managed issues with installation.
Utilized RF Scanning innovation for quarterly Audit Cycle Counts by interfacing with web management.
Associate Athletic Director for Athletic Facilities and Operations at Nova Southeastern UniversityAssociate Athletic Director for Athletic Facilities and Operations at Nova Southeastern University