Summary
Overview
Work History
Education
Skills
Timeline
Generic

Codey Bennett

Buford

Summary

Eager individual with strong problem-solving and communication strengths. Brings reliability, initiative, and a collaborative spirit to new challenges. Motivated to support team goals and contribute to workplace success through adaptability and continuous learning.

Overview

3
3
years of professional experience

Work History

Level 3 Helpdesk Engineer

Careserv
Alpharetta, GA
01.2026 - Current
  • Diagnosed and resolved complex technical issues for customer support, enhancing user experience.
  • Collaborated with cross-functional teams to implement system upgrades, improving operational efficiency.
  • Developed and maintained detailed documentation for troubleshooting processes and system configurations.
  • Mentored junior engineers, fostering skill development and promoting knowledge sharing within the team.
  • Executed root cause analysis on recurring issues, reducing downtime and enhancing reliability of services.
  • Led initiatives to streamline workflows, resulting in increased productivity across engineering operations.
  • Streamlined workflows by identifying inefficiencies in current processes and recommending improvements that were ultimately implemented.
  • Improved system efficiency by optimizing software algorithms and implementing hardware upgrades.
  • Consistently delivered high-quality work while adhering to strict safety and regulatory compliance guidelines, ensuring a safe and productive work environment.

Level 1 Helpdesk Engineer

Careserv
Alpharetta, GA
01.2024 - 12.2025
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Assisted in troubleshooting network connectivity problems, improving system uptime and user satisfaction.
  • Documented and updated knowledge base articles to enhance team training and user self-service options.
  • Collaborated with cross-functional teams to escalate complex issues, facilitating quicker resolutions for customers.
  • Monitored helpdesk ticketing system, prioritizing support requests to optimize workflow efficiency.

Helpdesk Intern

Careserv
Alpharetta, GA
08.2023 - 12.2023
  • Assisted in troubleshooting technical issues for end-users, ensuring swift resolution and high satisfaction.
  • Provided support in managing help desk tickets, prioritizing tasks to enhance workflow efficiency.
  • Documented user interactions and solutions in ticketing system for future reference and knowledge sharing.
  • Collaborated with IT team to identify recurring issues, contributing to proactive problem-solving strategies.

Education

Bachelor of Science - Cybersecurity

Reinhardt University
Waleska, GA
05.2024

Minor - Mathematics

Reinhardt University
Waleska, GA
05.2024

High School Diploma -

Lumpkin County High School
Dahlonega, GA
05.2019

Skills

  • Critical thinking
  • Project management
  • Project planning
  • Data analysis
  • Engineering documentation
  • System troubleshooting
  • Process improvement
  • Root-cause analysis
  • Time management
  • Technical reporting

Timeline

Level 3 Helpdesk Engineer

Careserv
01.2026 - Current

Level 1 Helpdesk Engineer

Careserv
01.2024 - 12.2025

Helpdesk Intern

Careserv
08.2023 - 12.2023

Bachelor of Science - Cybersecurity

Reinhardt University

Minor - Mathematics

Reinhardt University

High School Diploma -

Lumpkin County High School
Codey Bennett