Codi Whittern
Bainbridge
Summary
Dynamic manager with a proven track record at Great Clips, excelling in customer service and team leadership. Successfully implemented inventory strategies, while fostering staff development and enhancing performance. Skilled in decision-making and relationship building, driving marketing initiatives to attract new clientele and elevate overall satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Great Clips
02.2024 - Current
- Oversaw daily operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored team members on best practices for efficiency and performance.
- Implemented inventory management strategies to reduce waste and optimize supplies.
- Coordinated marketing initiatives to attract new customers and promote services.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall client experience.
- Conducted performance evaluations, fostering professional growth among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Manager
Great Clips
06.2017 - 08.2023
Manager
Great Clips
02.2015 - 05.2017
Education
Cosmetology
Headlines Academy
Rapid City, SD02.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Shift scheduling
- Staff development
- Performance management
Timeline
Manager
Great Clips
02.2024 - Current
Manager
Great Clips
06.2017 - 08.2023
Manager
Great Clips
02.2015 - 05.2017
Cosmetology
Headlines Academy