Results-driven Operations Technician Lead with expertise in troubleshooting,PLC programming, preventive maintenance, and team collaboration. Proven track record of enhancing operational efficiency and training new technicians to foster a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Operations Technician Lead
Williams
Stockbridge, GA
04.2015 - Current
Operated and maintained production equipment to ensure optimal functionality.
Conducted routine inspections and troubleshooting to identify operational issues.
Collaborated with team members to streamline workflow processes and enhance efficiency.
Implemented safety protocols to uphold workplace standards and reduce incidents.
Trained new technicians on equipment handling and safety measures for improved performance.
Assisted in developing standard operating procedures for consistent operational excellence.
Led initiatives to optimize maintenance schedules, minimizing downtime and enhancing productivity.
Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
Increased overall productivity with effective communication between team members and various departments.
Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
Underground Service Repair
Utility Lines Construction Services
Forest Park, GA
06.2013 - 04.2015
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Demonstrated effective communication skills while coordinating public interactions to resolve repair issues.
Install/Field Service Technician
Clayton Signs
08.2011 - 06.2013
Diagnosed and resolved technical issues in field equipment to ensure optimal performance.
Conducted routine maintenance on machinery, increasing reliability and reducing downtime.
Collaborated with clients to provide training on equipment usage and best practices.
Developed detailed service reports to document repairs and maintenance activities.
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Operated hand tools and power equipment according to company safety procedures.
Established positive customer relationships by providing punctual, cost-effective solutions.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Apprentice Electrician
IBEW Local 613
Atlanta,GA
01.2008 - 04.2011
Installed, repaired, and maintained electrical systems ensuring compliance with safety codes.
Assisted in troubleshooting electrical issues to minimize downtime and enhance system reliability.
Collaborated with senior electricians on project planning and execution to improve workflow efficiency.
Conducted routine inspections of electrical systems identifying potential hazards and recommending corrective actions.
Pulled wire through conduits and through holes in walls and floors.
Organized materials and tools in to maintain clean and neat work areas.
Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
Assisted in the successful completion of various commercial and industrial projects by providing reliable support to journeyman electricians.
Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
Participated in after-hours emergency services, demonstrating dedication to customer satisfaction and prompt issue resolution.
Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
Collaborated closely with other trades on construction sites, fostering a positive working environment for efficient project completion.
Education
Associate of Applied Science - Industrial Systems Technology
Griffin Technical College
Griffin, GA
05-2020
High School Diploma -
Forest Park High School
Griffin
05-2006
Skills
PLC programming
Machine operation
Equipment inspection
Preventive Maintenance
SOP writing
Hydraulic systems
Schematic interpretation
Pneumatic systems
Operations monitoring
Electrical systems
Operational efficiency
Multitasking
Excellent communication
Team collaboration
Team leadership
Project planning
Timeline
Operations Technician Lead
Williams
04.2015 - Current
Underground Service Repair
Utility Lines Construction Services
06.2013 - 04.2015
Install/Field Service Technician
Clayton Signs
08.2011 - 06.2013
Apprentice Electrician
IBEW Local 613
01.2008 - 04.2011
Associate of Applied Science - Industrial Systems Technology