Cody Hansen
Athens
Summary
Hospitality Industry Store Manager with over 9 years of management experience. Expertise in fostering positive staff experiences, enhancing employee retention, and building loyal customer bases. Proven track record of driving efficiency within team environments. Seeking to leverage leadership skills in a dynamic and growing organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Krispy Kreme
Athens
01.2021 - Current
- Oversaw operations of store achieving yearly revenue of $4 million.
- Identified, assessed, and employed qualified personnel for vacant roles.
- Reviewed inventory levels frequently, arranging for new merchandise to sustain well-stocked supplies.
- Organized staff work schedules and allocated team members to designated responsibilities.
- Oversee a team of 15 employees comprising AGM, key holders, and associates.
- Enforce adherence to brand standards, goals, presentation, and financial success.
- Prepared and reviewed financial reports across daily, weekly, monthly, and yearly intervals.
- Handled bi-weekly payroll operations to support consistent employee compensation.
Assistant Manager
Krispy Kreme
Athens
06.2016 - 01.2021
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer complaints promptly in a professional manner.
- Adhered to company food, safety, quality and sanitation policies.
Education
High School Diploma -
Grovetown High
Grovetown, GASkills
- Payroll administration
- Inventory management
- Team building
- Employee training
- Customer service
- Operational planning
- Time management
- Staff supervision
Certification
- ServSafe Certification
Timeline
General Manager
Krispy Kreme
01.2021 - Current
Assistant Manager
Krispy Kreme
06.2016 - 01.2021
High School Diploma -
Grovetown High
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