Cody Iremonger
Decatur
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
E-Commerce Customer Service Representative
Columbia Sportswear
03.2018 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
Customer Service Manager
R.S. Medical
10.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained files, records and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Field Support Specialist
National Entertainment Network
08.2014 - 10.2016
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
Education
Associate of Applied Science - General Studies
Clark College
Vancouver, WA09.2012
Skills
- Call center operations background
- Customer service
- Data entry
- Team leadership
Timeline
E-Commerce Customer Service Representative
Columbia Sportswear
03.2018 - Current
Customer Service Manager
R.S. Medical
10.2016 - 03.2018
Field Support Specialist
National Entertainment Network
08.2014 - 10.2016
Associate of Applied Science - General Studies
Clark College
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