Summary
Overview
Work History
Education
Skills
Timeline
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Cody Thomas

Alpharetta

Summary

Dynamic General Manager with a proven track record at Scenthound, driving business growth and operational excellence. Expert in branding and customer relationship management, I foster loyalty and enhance service quality. Skilled in strategic planning, I successfully implemented initiatives that increased profitability while mentoring teams to achieve a higher performance.

Overview

4
4
years of professional experience

Work History

General Manager

Scenthound
11.2021 - Current
  • Run and Operate Three Dog Grooming Salons
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on day-to-day operations, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Marketing and Sales Rep

Avolta Energy
08.2021 - 10.2021
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, door-to-door sales, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.

Life Insurance Agent

Senior Select
01.2021 - 07.2021
  • Maintained high standards of customer service by building relationships with clients.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Education

BBA - Marketing

Southern New Hampshire University
Hooksett, NH
05-2024

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Facility management
  • Service quality improvement
  • Customer relationship management
  • Employee scheduling
  • Team player

Timeline

General Manager

Scenthound
11.2021 - Current

Marketing and Sales Rep

Avolta Energy
08.2021 - 10.2021

Life Insurance Agent

Senior Select
01.2021 - 07.2021

BBA - Marketing

Southern New Hampshire University

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Cody Thomas