Cody Young
Bonaire
Summary
Dynamic HVAC Sales/Service Manager with a proven track record at Ricky Heath Plumbing, Heating & Cooling, driving revenue growth and enhancing team performance. Expert in sales strategy and full-cycle recruiting, I increased average ticket sales significantly while fostering a culture of continuous improvement. Proficient in ServiceTitan and Salesforce, I excel in leadership and problem-solving.
Overview
9
9
years of professional experience
Work History
HVAC Sales/Service Manager
Ricky Heath Plumbing, Heating & Cooling
Macon
02.2025 - Current
- Executed full-cycle recruiting for HVAC and plumbing departments to enhance staffing efficiency.
- Established two additional install crews, aligning with sales department output demands.
- Developed strategic plan utilizing Company P&L to achieve gross profit margin objectives.
- Increased average sales ticket from $8,232 to $12,927 through effective strategies.
- Boosted sales close percentage from 34% to 49%, driving revenue growth.
- Improved service department billable efficiency by 10% through process enhancements.
- Elevated service department TTO percentage from 37% to 65% by optimizing operations.
- Facilitated continuous education and one-on-one sessions to enhance team performance.
Sales Manager
Dynamic Foundation Experts
Memphis
02.2024 - 02.2025
- Exceeded sales targets consistently, enhancing revenue and client satisfaction.
- Analyzed market trends and sales data to guide strategic growth initiatives.
- Aligned sales goals with company objectives to promote cross-functional collaboration.
- Doubled team size to expand outreach and customer engagement potential.
- Mentored and trained team members, fostering a culture of support and continuous improvement.
- Conducted weekly educational sessions for underperforming team members to boost skills.
- Recruited and onboarded new hires, refining sales processes for enhanced performance.
Outside Sales Representative
American Residential Services LLC
Cordova
06.2021 - 01.2024
- Achieved over 185 deals, generating $4.2M in revenue through strategic customer engagement.
- Maintained a 43% closing rate by leveraging deep product knowledge.
- Collaborated with sales leaders to secure complex deals, improving team performance.
- Trained new hires to align with company sales strategies and enhance team effectiveness.
Corporate Recruiter
American Residential Services LLC
Memphis
09.2019 - 06.2021
- Collaborated with VPs to recruit top-tier talent for high-level roles across multiple departments.
- Developed a robust network to consistently source qualified candidates from various industries.
- Conducted comprehensive interviews to efficiently fill positions in over 75 branches.
- Explained job details clearly to candidates, ensuring understanding of roles and benefits.
- Facilitated veteran transitions into trades, enhancing workforce diversity in 75+ branches.
Maintenance/Service Technician
American Residential Services LLC
Cordova
03.2018 - 09.2019
- Conducted maintenance service on residential HVAC systems to increase life expectancy of equipment and prevent costly repairs.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Utilized technical skills, tools and techniques like soldering to repair parts.
- Maintained inventory on the company supplied work van.
- Generated revenue through the sale of indoor air quality products.
Material/Package Handler
FedEx
Memphis
10.2016 - 03.2018
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Qualified through reoccurring training courses to operate all moving pieces of equipment on the ramp to ensure that planes were safely and properly loaded.
Education
Bachelor of Science - Criminal Justice
University of Memphis
Memphis, TN05.2018
High School Diploma -
Halls High School
Halls, TN05.2014
Skills
- Sales strategy and revenue generation
- Leadership abilities
- Full cycle recruiting
- Problem solving
- ServiceTitan and Salesforce
- P&L analysis
- Negotiation techniques
- Sales training
Accomplishments
- Rookie of the year '18 (HVAC Service Tech)
- Rookie of the year '21 (Comfort Advisor)
- 2 million dollar sales club '22
- 2 million dollar sales club '23
References
References available upon request.
Timeline
HVAC Sales/Service Manager
Ricky Heath Plumbing, Heating & Cooling
02.2025 - Current
Sales Manager
Dynamic Foundation Experts
02.2024 - 02.2025
Outside Sales Representative
American Residential Services LLC
06.2021 - 01.2024
Corporate Recruiter
American Residential Services LLC
09.2019 - 06.2021
Maintenance/Service Technician
American Residential Services LLC
03.2018 - 09.2019
Material/Package Handler
FedEx
10.2016 - 03.2018
Bachelor of Science - Criminal Justice
University of Memphis
High School Diploma -
Halls High School
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