Colleen Anaya AUSTIN CRAWFORD
Social Circle
Summary
Compassionate and detail-oriented entry-level Medical Assistant with strong foundational knowledge in clinical and administrative tasks, gained through hands-on training and coursework. Skilled in patient communication, appointment scheduling, and basic medical procedures. I bring four years of customer service and food service experience, demonstrating excellent interpersonal skills, adaptability, and a commitment to providing high-quality service in a fast-paced environment. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
WEST COBB INTERNAL MEDICINE
Powder Springs
06.2025 - 07.2025
- Assisted patients with medical history and vital sign collection.
- Scheduled appointments and managed patient records efficiently.
- Coordinated with healthcare team to ensure seamless patient care delivery.
- Processed insurance claims and handled billing inquiries with accuracy.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Supported administrative staff by processing payments.
Warehouse Associate
Staples Distribution Center
Lithia Springs
11.2023 - 09.2024
- Ensured timely and accurate sorting, packing, and shipment of orders in a fast-paced warehouse environment
- Collaborated with team members to consistently meet or exceed daily quotas
- Maintained inventory organization and enforced safety protocols
- Packaged products for shipment according to company guidelines and standards.
- Maintained inventory accuracy through regular cycle counts and audits.
- Collaborated with team members to optimize workflow and efficiency in the warehouse.
- Ensured a clean and organized workspace by following housekeeping standards daily.
Assistant Manager
Wendy's
Douglasville
01.2021 - 06.2023
- Delivered excellent customer service and food preparation under high-pressure conditions
- Maintained hygiene and food safety standards, contributing to store cleanliness and operational flow
- Handled cash transactions and assisted in inventory tracking
- Provided friendly and efficient service to customers in a team-oriented setting
- Assisted in training new employees and upheld service quality standards
- Trained new employees on procedures and company policies for effective performance.
- Supervised daily operations and maintained high service standards for customer satisfaction.
Shift Leader
Taco Bell
Roswell
11.2021 - 03.2023
- Delivered excellent customer service and food preparation under high-pressure conditions
- Maintained hygiene and food safety standards, contributing to store cleanliness and operational flow
- Handled cash transactions and assisted in inventory tracking
- Provided friendly and efficient service to customers in a team-oriented setting
- Assisted in training new employees and upheld service quality standards
- Supervised daily operations, ensuring smooth service and team coordination.
- Trained new staff on restaurant procedures and customer service best practices.
- Managed inventory levels, placing orders to maintain stock availability.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
Education
Certified Clinical Medical Assistant -
FORTIS COLLEGE-SMYRNA
Smyrna, GA07-2025
High School Diploma -
ROBERT S. ALEXANDER HIGH SCHOOL
Winston, GA01.2021
Skills
- HIPAA Compliance
- Vital Signs
- Medical Terminology
- Patient Care
- Patient intake
- EMR
- Time Management
- Communication
- Patient care
- Medical records
- Appointment scheduling
- Customer service
- Data entry
- Administrative support
- Phlebotomy techniques
- Electronic medical records
- Patient-focused care
- Check-in coordination
- Medical records management
- Medical office administration
- Account management
- Vital sign monitors
- Appointment setting
- pH testing
- Medical terminology
- Reliable transportation
Certification
- CMA (NHA)
- BLS
- CPR
Timeline
Medical Assistant
WEST COBB INTERNAL MEDICINE
06.2025 - 07.2025
Warehouse Associate
Staples Distribution Center
11.2023 - 09.2024
Shift Leader
Taco Bell
11.2021 - 03.2023
Assistant Manager
Wendy's
01.2021 - 06.2023
Certified Clinical Medical Assistant -
FORTIS COLLEGE-SMYRNA
High School Diploma -
ROBERT S. ALEXANDER HIGH SCHOOL
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