Colleen Nixon, LMSW
Conyers
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lead Associate
Eastern National Book Store
12.2021 - Current
- Company Overview: Martin Luther King National Park
- 30 hours every 2 weeks
- 11.90 an hour
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
Arts and Crafts Volunteer
Rap A Hope Children's Retreat Foundation
06.1993 - Current
- Ensured project accessibility by tailoring activities to meet the needs of participants with varying skill levels.
- Maintained safe working environments by enforcing proper use of tools and adherence to safety protocols during workshops.
- Managed necessary materials inventory, ensuring that all supplies were available and properly maintained for each session.
- Boosted participant satisfaction through providing personalized guidance and support during arts and crafts sessions.
- Facilitated positive group dynamics among participants, fostering a supportive environment conducive to learning new skills.
- Collaborated with team members to develop creative projects, resulting in a more dynamic volunteer experience.
Social Work Intern
City Of Hope, Comprehensive Cancer Center
08.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interviewed clients to assess needs and determine most suitable needs and services.
Cashier
Natchez National Historical Park
12.2014 - 11.2021
- 28 hours a week
- $10.08 an hour
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Intake Coordinator
Family Connections Counseling Center
05.2021 - 11.2021
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Social Work Intern
Family Connections Counseling Centter
08.2020 - 05.2021
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
Market Research Associate
Crossmark
12.2016 - 05.2019
- $7.95 an hour
- Market Research, hours varied.
- Recorded accurate respondents' answers during interviews for future reference.
- Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
- Utilized specialized software to capture and process data.
Lead Teacher
Kidopolis Child Development Center
01.2009 - 10.2013
- 40 hours a week
- About $15.00 an hour
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Child Life Assistant, Child Life Activities Specialists
Tulane Hospital for Children
01.1999 - 01.2009
- 38 hours a week
- Between $15 and $16 an hour
- Participated in ongoing professional development opportunities within the field of child life, maintaining current knowledge on best practices and emerging trends.
- Collaborated with interdisciplinary healthcare team members for comprehensive patient care, ensuring child life goals were met.
- Reduced stress and anxiety levels for hospitalized children with structured play sessions and therapeutic interventions.
- Established trusting relationships with patients by consistently offering empathetic care throughout their hospital stay.
- Assisted Child Life Specialists in the implementation of medical play opportunities, helping children better understand their treatment processes.
- Utilized creative arts therapies to help children express emotions surrounding their illness or injury effectively and safely.
Education
MSW - Social Work
Walden University
05-2023
BS - Social Counseling
Our Lady of Holy Cross College
Algiers, LAAS - Juvenile Counseling
Our Lady of Holy Cross College
Algiers, LAAA - Early Childhood Education
Delgado Community College
Algiers, LASkills
- Time management
- Relationship building
- Critical thinking
- Growth mindset
- Cultural sensitivity
Certification
- Licensed Master Social Worker - LMSW
Timeline
Social Work Intern
City Of Hope, Comprehensive Cancer Center
08.2022 - 05.2023
Lead Associate
Eastern National Book Store
12.2021 - Current
Intake Coordinator
Family Connections Counseling Center
05.2021 - 11.2021
Social Work Intern
Family Connections Counseling Centter
08.2020 - 05.2021
Market Research Associate
Crossmark
12.2016 - 05.2019
Cashier
Natchez National Historical Park
12.2014 - 11.2021
Lead Teacher
Kidopolis Child Development Center
01.2009 - 10.2013
Child Life Assistant, Child Life Activities Specialists
Tulane Hospital for Children
01.1999 - 01.2009
Arts and Crafts Volunteer
Rap A Hope Children's Retreat Foundation
06.1993 - Current
BS - Social Counseling
Our Lady of Holy Cross College
AS - Juvenile Counseling
Our Lady of Holy Cross College
AA - Early Childhood Education
Delgado Community College
MSW - Social Work
Walden University
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