Colleen S. Kelly
Carrollton,MI
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
36
36
years of professional experience
Work History
Administrative Support – Educational Technology and Foundations
UNIVERSITY OF WEST GEORGIA
Carrollton, GA
10.2017 - Current
- Weekly reconciliation of department, eTuition, and grant budgets; preparing and submitting hiring and budget paperwork for staff/faculty/students; assisting faculty with monitoring travel funds and reimbursement requests; monitoring and ordering department supplies; building classes in Banner; closely working with Chair on special projects.
- Answering student emails; utilizing Banner and WolfWatch to determine student eligibility and progress; processing overrides; assisting with recruitment at conferences.
- Interim Student Support – Educational Technology and Foundations – 8/21-11/21
Underwriting Assistant
SAFEHOLD SPECIAL RISK
Carrollton, GA
10.2016 - 10.2017
- Process renewals and new applications for Natural Disaster Protection insurance policies; ensure all relevant underwriting information is in place; monitor premium payments and process cancellations and endorsements; work closely with accounting to ensure policies are in good standing; effectively and efficiently meet strict deadlines by multi-tasking large volume of daily emails and telephone calls.
Office Manager/Accounts Payable
LADD
Cincinnati, OH
01.2016 - 06.2016
- Process accounts payable and deposits to include ensuring all check requests and employee reimbursement requests are appropriately documented, coded, and approved; entering all appropriately documented and approved requests for payment into the accounting system; processing weekly ACH and check payments; maintaining system vendor master file; obtaining W-9’s for all 1099 vendors; matching supporting documentation to payment; obtaining ACH payment approvals; obtaining signatures on and distributing all checks; maintaining all vendor files; serving as liaison to staff and vendors regarding all inquiries related to AIP account balances, processes and procedures; preparing all daily bank deposits; and preparing and entering related journal entries into accounting system.
- Provide IT administrative support to the Facilities Manager, including new user set-up, password resets, basic troubleshooting, and prioritization of reported issues and escalation to appropriate parties for resolution.
- Accounts Payable Clerk/IT Assistant 5/14 – 1/16
- Temporary employment through Accountemps 12/13 – 5/14
- Responsibilities added 1/16:
- Provide administrative support to the LADD Board of Directors and LADD Executive Director.
- Manage the administrative and receptionist needs of LADD's administrative office to include greeting and welcoming visitors; maintaining reception area; answering and directing incoming telephone calls; managing and distributing office supplies; sorting and distributing incoming mail and preparing outgoing mail; printing business cards; and managing printer and copier system and service.
Internet Live Chat Representative
ANTHEM
Mason, OH
08.2013 - 12.2013
- Answered an average of 100 phone calls daily from existing Blue Cross/Blue Shield members regarding policy changes due to the Affordable Health Care Act
- Trained for Internet Live Chat Representative for New Sales
Departmental Assistant - Music Department
UNIVERSITY OF WEST GEORGIA
Carrollton, GA
04.2012 - 05.2013
- Reconciled three department budgets, processed budget amendments, made bank deposits, issued check requests, and maintained all budget paperwork
- Ordered office and instrumental supplies
- Maintained student records
- Filed student grades and teacher evaluations
- Guided all incoming foot traffic and telephone calls, sorted mail, and completed photocopy projects
- Assisted with all day to day department functions
Agent/Office Manager/Underwriting Assistant
GREAT SOUTHERN AGENCY/BRITT PAULK INSURANCE
Carrollton, GA
09.2009 - 04.2012
- Quoted and issued insurance policies
- Managed policies, endorsements and payments
- Maintained accounts receivable/payable and payroll
- Worked Aviation and Builder's Risk email inboxes
- Greeted all walk-in customers and answered all telephone calls
National Sales Administrator
WJHG TV
Panama City Beach, FL
08.2006 - 07.2009
- Managed all national advertiser commercial accounts and paid programming
- Negotiated initial buys
- Entered orders into the traffic system
- Monitored and made good preempted spots
- Evaluated accounts receivable for unpaid invoices
- Receptionist/Sales Assistant 10/05 to 05/06
- Answered multi-line phone system and greeted guests/visitors
- Entered national television commercials and preemptions into traffic system
- Processed local and national sales contracts
- Assisted General Sales Manager and local account executives with projects and sales promotions
Customer Service Representative and Office Manager
PRECISION AIRCRAFT SERVICES, LLC
Panama City Beach, FL
09.2002 - 12.2004
- Processed sales receipts for fuel and other services, and coordinated catering and rental vehicles
- Prepared maintenance work orders, invoices and statements
- Ordered and received parts and tracked maintenance inventory
- Handled all office tasks for three companies including accounts receivable/payable, payroll, and state and federal taxes
- Answered multi-line phone system and greeted incoming and outgoing passengers and pilots
Distribution Clerk and Senior Scheduler
HOLOX, LTD.
Carrollton, GA
11.1999 - 06.2002
- Reconciled weekly driver expense reports and monthly credit card statements, entered truck maintenance reports, and maintained the report filing system
- Ordered driver uniforms and performed duties requested by the Distribution Manager
- Dispatched twelve drivers hauling carbon dioxide and argon to eight southeastern states for approximately 500 customers
- Tracked unmade scheduled deliveries, detected customers low on product, obtained tank readings by telephone, and contacted customers with no recent readings
Legal Assistant
CANDACE E. RADER
Carrollton, GA
12.1998 - 11.1999
- Drafted correspondence and court documents and prepared cases for trial
- Created and mailed monthly bills to clients and processed payments
- Answered telephones and scheduled appointments
Profit Sharing Systems Analyst
SOUTHWIRE CO.
Carrollton, GA
11.1989 - 12.1998
- Calculated and prepared loans and processed withdrawals for plan participants in nine plants across the country
- Posted weekly and monthly contributions and verified that loan payments were correctly deducted from payroll checks
- Prepared year-end reports and conducted year-end plan performance presentations
- Answered telephones and helped walk-in customers
Education
Public Speaking
Dale Carnegie
01-2008
Finance
State University of West Georgia
01-1998
Business Administration
West Georgia College
05-1984
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Carrollton High School
01-1983
Skills
- Typing – 75 wpm
- Word/Excel/Office
- Banner Administrative Pages/BanWeb/Argos, Banner Batch Job Application Areas
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
Timeline
Administrative Support – Educational Technology and Foundations
UNIVERSITY OF WEST GEORGIA
10.2017 - Current
Underwriting Assistant
SAFEHOLD SPECIAL RISK
10.2016 - 10.2017
Office Manager/Accounts Payable
LADD
01.2016 - 06.2016
Internet Live Chat Representative
ANTHEM
08.2013 - 12.2013
Departmental Assistant - Music Department
UNIVERSITY OF WEST GEORGIA
04.2012 - 05.2013
Agent/Office Manager/Underwriting Assistant
GREAT SOUTHERN AGENCY/BRITT PAULK INSURANCE
09.2009 - 04.2012
National Sales Administrator
WJHG TV
08.2006 - 07.2009
Customer Service Representative and Office Manager
PRECISION AIRCRAFT SERVICES, LLC
09.2002 - 12.2004
Distribution Clerk and Senior Scheduler
HOLOX, LTD.
11.1999 - 06.2002
Legal Assistant
CANDACE E. RADER
12.1998 - 11.1999
Profit Sharing Systems Analyst
SOUTHWIRE CO.
11.1989 - 12.1998
Finance
State University of West Georgia
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Carrollton High School
Public Speaking
Dale Carnegie
Business Administration
West Georgia College