Motivated upcoming graduate with several years of experience in Georgia Southern I.T. Seeking a full-time position to expand my knowledge, responsibility, and efficiency within the department.
Overview
4
4
years of professional experience
Work History
I.T. Student Assistant, Audio/Video Support Team
Georgia Southern University
09.2022 - Current
Monitoring and addressing user submitted tickets across campus
Collaborating on equipment installs, mounting TVs, projectors, computers, etc.
Understanding the setup and configuration process of standard GS equipment, including processors, touchpanels, and wireless presentation systems
Troubleshooting and repairing faulty systems
Information Technology Internship
Effingham County Board of Education
06.2022 - 08.2022
Installing and setting up new instructor computers
Mounting projectors and TV's in classrooms
Addressing technology issues at each school
Education
Bachelor's degree - Computer Science
Georgia Southern University
Statesboro
05.2026
High School - STEM Program
Effingham County High School
GA, USA
05.2022
Skills
Technical support
System troubleshooting
Equipment installation and configuration
Ticket management
Problem solving abilities
Adaptable and flexible
Collaborative team player
Proficiency in Microsoft Word, PowerPoint, and Excel
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
Voice and Video Support Specialist ~ Sr. Voice and Video Support Specialist at Charter CommunicationsVoice and Video Support Specialist ~ Sr. Voice and Video Support Specialist at Charter Communications