Collin Gulledge
Adairsville
Summary
Committed and hardworking with experience in leadership and management. Preforming and executing job duties and projects under pressure and strict timelines while maintaining staff moral and capability. Created/reworked standards and procedures in both warehouse and hospitality businesses. Dedicated to the task at hand.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Manager
Newstar Adhesives/ Matrix Adhesive Group
07.2020 - Current
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Pulled, verified, and packaged items for shipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Banquet Captain
Barnsley Resort
02.2017 - 01.2020
- Orchestrated positive guest experiences at all stages by overseeing every area of Banquet operations
- Set and enforced performance and service standards to keep consistent, high-quality service for guest satisfaction
- Liaised with contacts to monitor logistics and timelines for individual groups as well as wedding planners, on-site CSMs, and kitchen/restaurant staff
- Coordinated many events throughout the Resort's many banquet spaces, including weddings, reunions, and corporate meetings
- Performed complete opening, closing and shift change duties to keep the department working efficiently and teams ready to meet customer needs
- Applied communication and problem-solving skills to resolve guest complaints and promote long-term loyalty
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied guests
- Trained and worked with new staff in all Banquet areas
- Placed/received alcohol/beverage orders, maintained inventory, and managed total stock of Banquets Bartending Program
- Trained employees on proper inventory and storage procedures
- Orchestrated and maintained storage sites across the Resort
Banquet Server/Bartender
Barnsley Resort
06.2015 - 02.2017
- Checked identification to enforce age requirement for alcoholic beverages
- Monitored guests for intoxication and immediately reported concerns to management
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes
- Adapted service based on customer requests and kitchen readiness
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Trained incoming staff on Banquets practices, culture and procedures to maximize job satisfaction and productivity
- Collected credit card, cash and gift certificate payments from guests and made proper change for cash transactions
- Monitored dietary restrictions and served guests with special needs
Banquet Houseman
Barnsley Resort
07.2014 - 06.2015
- Performed station tasks throughout function, including removing trash, stocking supplies and organizing materials
- Removed furniture/decoration after event and returned chairs and tables to correct storage locations
- Cleaned floors, furniture and surfaces after each function
- Washed and sanitized dishes and glassware
- Followed detailed diagrams to set up venues for weddings, corporate events, and dining both indoors and outdoors
Shipping Associate
Lowe's
01.2013 - 06.2014
- Performed basic mathematical calculations to check weights and dimensions
- Inspected merchandise and sent damaged pieces for repair before shipment
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Took corrective action following accidents to eliminate possibility of recurrence
- Assisted staff in shipping processes such as proper handling and storage
- Packed and labeled boxes with maximum efficiency
- Managed product inventory using scanning equipment
Computer Repair Technician
The Computer Store
04.2012 - 01.2013
- Answered calls and emails at company’s help desk, assisting customers with troubleshooting computer issues
- Tested and installed motherboards, processors and graphics cards on desktops
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Education
High School Diploma -
Adairsville High School
Adairsville, GA05.2011
Skills
- Staff management
- Training and development
- Employee development
- Staff supervision
- Inventory management
- Warehouse coordination
- High-volume warehouse shipping/receiving
- Hospitality service expertise
- Issue resolution
- Leadership
- Proficiency with computers/basic software
- Conflict resolution
Timeline
Shipping and Receiving Manager
Newstar Adhesives/ Matrix Adhesive Group
07.2020 - Current
Banquet Captain
Barnsley Resort
02.2017 - 01.2020
Banquet Server/Bartender
Barnsley Resort
06.2015 - 02.2017
Banquet Houseman
Barnsley Resort
07.2014 - 06.2015
Shipping Associate
Lowe's
01.2013 - 06.2014
Computer Repair Technician
The Computer Store
04.2012 - 01.2013
High School Diploma -
Adairsville High School
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