Collin (Keyonu) Sibbley
Columbus
Summary
Dedicated professional with expertise in customer service, technical support, and widely recognized as one of the top sales persons on the floor.
Multiple signed certificates and recognitions for performance. Including; driving Microsoft 365 attach, paid memberships, baskets (additional revenue), and peer to peer training / coaching.
My mother taught me to always expand my skillset and pass my knowledge onto others. I'm constantly looking for teams and peers, that I can grow with and learn from.
Overview
5
5
years of professional experience
Work History
Microsoft Specialist
Best Buy
02.2023 - Current
- Provided expert support for Microsoft software, enhancing customer satisfaction and product knowledge.
- Delivered training sessions to team members on Microsoft technologies, improving overall service delivery.
- Resolved technical issues for customers, ensuring timely and effective solutions with Microsoft products.
- Assisted in inventory management of Microsoft software products, optimizing stock levels and availability.
- Collaborated with sales team to demonstrate Microsoft solutions, driving engagement and increasing sales opportunities.
Deli Clerk
Publix
05.2021 - 11.2022
- Assisted customers in selecting deli products, ensuring high-quality service and satisfaction.
- Prepared and sliced meats and cheeses, maintaining freshness and adherence to safety standards.
- Managed inventory levels, restocking items to optimize product availability and reduce waste.
- Trained new staff on deli operations, promoting efficient workflows and customer service excellence.
Skills
- Customer service
- Microsoft teams
- Microsoft powerapps
- Microsoft dynamics 365
- Office 365 security
- Visual studio
- Power BI
Accomplishments
- Supervised team (sales floor) of over 20(!) staff members.
- Achieved an impressive peak of 80> PMR through efficient training, coaching, and targeted behaviors.
- Numerous certificates for excelling in targeted categories like Paid Memberships and M365% attach.
- Consistent remarks on my excellent service documented by my peers.
- Single handedly capable of increasing and maintaining computing goals, with even hitting YoY growth.
Languages
English
Native or Bilingual
Timeline
Microsoft Specialist
Best Buy
02.2023 - Current
Deli Clerk
Publix
05.2021 - 11.2022