Colton English
Dallas
Summary
Dedicated Account Manager driving client satisfaction through personalized service and effective communication. Proven ability to streamline processes and achieve sales targets, fostering strong relationships that enhance customer retention.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Account Manager
Austin Cooley State Farm
Acworth, GA
11.2025 - Current
- Managed client relationships, ensuring satisfaction and retention through personalized service.
- Facilitated communication between clients and internal teams to streamline processes and resolve issues.
- Assisted in developing tailored insurance solutions based on clients' needs and preferences.
- Supported account management activities by maintaining accurate records in CRM systems.
- Executed sales strategies to achieve monthly targets and enhance customer satisfaction.
- Provided exceptional post-sale support, ensuring seamless onboarding for new clients.
- Increased sales revenue by identifying and pursuing new business opportunities.
Product Specialist
Shottenirk Honda of Cartersville
Cartersville, GA
01.2024 - 11.2025
- Trained new employees on product specifications, enhancing team effectiveness and knowledge retention.
- Demonstrated product features and benefits, enhancing customer knowledge and confidence in purchasing decisions.
- Negotiated sales terms and pricing to maximize profitability while ensuring customer satisfaction.
- Collaborated with finance team to streamline vehicle financing options, improving customer experience during transactions.
- Implemented follow-up strategies with clients post-purchase, fostering long-term relationships and repeat business opportunities.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Team Trainer
Chick-fil-A
Acworth, GA
01.2020 - 12.2023
- Led training sessions for new team members on operational procedures and customer service standards.
- Developed training materials to enhance knowledge of menu items and service techniques.
- Mentored team members to improve performance and ensure consistency in service quality.
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
Education
High School Diploma -
North Paulding High School
Dallas, GA05-2023
Skills
- Account management
- Client relations
- Customer service
- Teamwork and collaboration
- Strategic planning
Accomplishments
- Sold 300+ vehicles in a high-volume dealership environment while consistently meeting or exceeding monthly sales and performance bonus targets.
- Earned Salesperson of the Month recognition 5 times based on outstanding sales performance and customer satisfaction.
- Achieved top-10 statewide sales performance despite entering the insurance industry with no prior insurance experience, demonstrating exceptional adaptability and a rapid learning curve in the month of april.
Certification
Life, Accident & Sickness Insurance License
Auto & Fire Insurance License
Honda Sales Certified Training
Grant Cardone Sales Training
Timeline
Account Manager
Austin Cooley State Farm
11.2025 - Current
Product Specialist
Shottenirk Honda of Cartersville
01.2024 - 11.2025
Team Trainer
Chick-fil-A
01.2020 - 12.2023
High School Diploma -
North Paulding High School