Colton Jekot
Dawsonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Progressive
04.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
TTEC
05.2022 - 04.2024
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Educated customers on various account options and features.
- Guided customers in navigating online banking platforms and mobile applications.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Processed transactions, including deposits, withdrawals, and transfers.
Sales Associate
Wal-Mart
06.2019 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Wireless Sales Associate
Marketsource
02.2018 - 06.2019
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Activated both contract and pre-paid wireless phones for 80 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Sales Associate
Walmart
05.2009 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
GED -
Lanier Technical College
Gainesville, GA03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Progressive
04.2024 - 02.2025
Customer Service Representative
TTEC
05.2022 - 04.2024
Sales Associate
Wal-Mart
06.2019 - 05.2022
Wireless Sales Associate
Marketsource
02.2018 - 06.2019
Sales Associate
Walmart
05.2009 - 02.2018
GED -
Lanier Technical College
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