Comfort FAPOHUNDA
Atlanta,MI
Summary
An experienced and highly skilled administrative professional with over 5 years of clerical and secretarial expertise, including over 2 years in a healthcare environment. Known for delivering exceptional patient care support through superior organizational skills, attention to detail, and strong communication abilities. Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with medical terminology. Adept at managing complex schedules, ensuring efficient office operations, and facilitating seamless patient interactions. Capable of working independently with limited supervision, ensuring both accuracy and efficiency in a fast-paced, patient-centered environment. Passionate about improving patient experiences while supporting healthcare teams with excellent service and administrative expertise.
Overview
11
11
years of professional experience
Work History
Administrative Support Specialist
Community Angels Nursing Service Inc
01.2019 - Current
- Provide comprehensive administrative support to healthcare providers and patient care teams by managing daily scheduling and patient appointment bookings, ensuring a smooth and efficient workflow
- Act as a liaison between patients and healthcare providers, addressing inquiries, facilitating communication, and ensuring patients receive timely and accurate information
- Manage and maintain patient records, ensuring confidentiality and compliance with HIPAA guidelines
- Assist in the billing process, including verifying insurance information, preparing patient statements, and managing patient collections for improved revenue cycle management
- Support the coordination of patient admissions and discharges, ensuring all necessary documentation is processed accurately and efficiently
- Utilize medical terminology and specialized knowledge of healthcare procedures to provide precise documentation and facilitate smooth patient interactions
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
- Contributed to increased meeting effectiveness by preparing agendas beforehand while documenting and distributing minutes afterward.
Patient Services Representative
Lola Medical Spa & Wellness
07.2016 - 12.2018
- Delivered exceptional customer service by scheduling appointments, managing patient records, and processing patient intake efficiently
- Supported billing and insurance verification processes, ensuring accurate patient information was recorded and billing issues were promptly addressed
- Collaborated with healthcare professionals to streamline patient care delivery, including assisting with patient admission and discharge processes
- Provided critical administrative support, including organizing patient files, ensuring that they were up-to-date and easily accessible for medical staff
- Managed high volumes of patient inquiries, demonstrating strong problem-solving skills and fostering a positive and welcoming environment
- Trained and mentored new team members, helping them navigate office systems and processes
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
Medical Clerical Assistant
MedStar Union Memorial Hospital
08.2014 - 06.2016
- Supported office operations by performing general clerical duties such as filing, data entry, document management, and appointment scheduling
- Ensured the office environment was organized, and tasks were completed within deadlines, helping maintain a productive workflow
- Supported clinical staff with preparing examination rooms, ensuring cleanliness and proper setup for each appointment.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining excellent customer service standards.
- Improved patient experience by efficiently managing appointments and scheduling in a timely manner.
- Boosted overall productivity by staying current on industry best practices for medical clerical administration.
- Streamlined communication between healthcare providers, patients, and insurance companies through effective correspondence methods.
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
- Promoted positive relationships among staff members through active participation in team meetings and events.
- Ensured optimal patient care by promptly addressing inquiries or concerns via phone or email correspondence.
- Contributed to smooth daily operations with efficient multitasking and prioritization of tasks within a fast-paced work setting.
- Provided comprehensive support during audits by thoroughly organizing all necessary documents and records for review.
- Expedited claim processing by submitting accurate insurance billing information in a timely fashion.
Education
High School Diploma -
School Name
Medical Terminology Course -
Institution Name
Certification in Office Administration -
Skills
- Clerical experience
- Secretarial experience
- Patient scheduling
- Medical documentation
- Office organization
- Communication skills
- Phone etiquette
- MS Office Suite
- Data entry
- Patient billing
- Insurance verification
- Medical terminology
- Healthcare-related processes
- Customer service skills
- Customer relations
Timeline
Administrative Support Specialist
Community Angels Nursing Service Inc
01.2019 - Current
Patient Services Representative
Lola Medical Spa & Wellness
07.2016 - 12.2018
Medical Clerical Assistant
MedStar Union Memorial Hospital
08.2014 - 06.2016
Medical Terminology Course -
Institution Name
Certification in Office Administration -
High School Diploma -
School Name
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