Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Connie Crumbley

Lawrenceville

Summary

Customer Service Specialist with a proven track record in delivering exceptional service and enhancing customer satisfaction. Possesses strong interpersonal skills, effectively addressing and resolving concerns to drive positive outcomes. Committed to fostering customer loyalty and improving service processes through innovative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

A.M. Stocker

Kohls Department Store
Lawrenceville
04.2021 - 01.2022
  • Arranged merchandise in an attractive manner to promote sales.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Manage and maintain the storage conditions of goo received in the warehouse.

Customer Service Representative II

Trinity Health
Farmington Hills
07.2018 - 11.2020
  • Facilitated communication among patients, healthcare providers, and insurance companies.
  • Managed intake processes for patients.
  • Resolved patient issues with professionalism.
  • Responded quickly to inquiries via phone, voicemail, and email.
  • I set up payment plans, and processed electronic payments.

Customer Service Representative II

Nemo Health
Southfield
06.2015 - 07.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Collected deposits or payments and arranged for billing.

Education

Diploma - Medical Insurance Billing/Coding

National Institute of Technology
Dearborn, MI
09-2006

Graduate Certificate - Reservation Sales Agent Training

Northwest Airlines
Livonia, MI
04-1999

State License - Cosmetology

Alma's Beauty College
Detroit, MI
01-1981

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Data entry
  • Quality assurance
  • Effective communication
  • Insurance confirmation
  • Motivated team player
  • Safety compliance

Affiliations

  • Sewing
  • Crafting
  • Scrapbooking

Accomplishments

  • Dean List when attending NIT
  • Perfect Attendance certificate
  • Certificate of Appreciation for the Lakota Boys and Girls Appeal
  • Certificate of Achievement for introduction to Sign Lanuage

Certification

  • State of Michigan Cosmetology License. License Number 2701105882 issued 03/26/1981
  • Pinnacle Airlines INC. Certification in completion of Flight Attendant Training 01-26-2005

References

References available upon request.

Timeline

A.M. Stocker

Kohls Department Store
04.2021 - 01.2022

Customer Service Representative II

Trinity Health
07.2018 - 11.2020

Customer Service Representative II

Nemo Health
06.2015 - 07.2019

Diploma - Medical Insurance Billing/Coding

National Institute of Technology

Graduate Certificate - Reservation Sales Agent Training

Northwest Airlines

State License - Cosmetology

Alma's Beauty College

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Connie Crumbley