Connie George
Atlanta
Summary
Dynamic Dispatch Manager with proven success at M10 Logistics, enhancing customer satisfaction through effective communication and prompt issue resolution. Skilled in workflow and route planning, I foster team collaboration, driving productivity and implementing solutions that reduce complaints. My leadership and customer-focused approach ensure seamless operations and high service standards.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
M10 Logistics
04.2024 - 04.2025
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Customer Service Representative
Perfect 10 Beauty & Medspa
11.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Manager
AAA Staffing
02.2016 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Bachelor Of Business - Business
Wayne State University
Detroit, MI06.2024
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Customer communication
- Employee time records
- Daily reports
- Sales support
Timeline
Dispatch Manager
M10 Logistics
04.2024 - 04.2025
Customer Service Representative
Perfect 10 Beauty & Medspa
11.2018 - 11.2020
Customer Service Manager
AAA Staffing
02.2016 - 08.2022
Bachelor Of Business - Business
Wayne State University
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