Connie Miller
Commerce
Summary
Results-driven Assistant Administrator with expertise in client assessment, data organization, and policy implementation. Proven track record in streamlining administrative tasks to enhance team productivity and communication.
Overview
10
10
years of professional experience
Work History
Assistant Administrator
Pruitt Health Home First- Athens
Watkinsville
06.2022 - Current
- Organized and maintained filing system for all documents related to administration, such as contracts, personnel records, client data.
- Assisted in onboarding new employees and provided training support.
- Updated and maintained office policies and procedures documentation.
- Streamlined administrative tasks to enhance team productivity and effectiveness.
- Developed databases to track information related to customer service and sales activities.
- Tracked employee attendance records according to company policy standards.
- Managed calendar of events for departmental meetings and other activities.
- Prepared presentations using PowerPoint software for management meetings.
- Assisted in the development of administrative procedures and systems to improve the accuracy and efficiency of overall office performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted in managing medical records and ensuring compliance with regulations.
- Facilitated communication between staff, clients, and external agencies.
- Organized training sessions for new staff on policies and procedures.
- Implemented office procedures to enhance workflow efficiency among team members.
- Monitored client satisfaction and addressed concerns promptly to improve service quality.
- Created reports using MS Office Suite programs and TEAMS
Senior Care Manager
Pruitt Health Home First- Athens
Watkinsville
08.2016 - 06.2022
- Coordinated care plans with interdisciplinary teams for optimal client outcomes.
- Conducted regular assessments to evaluate client needs and service effectiveness.
- Developed training materials for staff on best practices in senior care management.
- Facilitated communication between families and providers regarding patient status and needs.
- Supervised case managers to ensure consistent delivery of quality care services.
- Organized community outreach programs to promote health education and resources available.
- Participated in meetings regarding care plans or any changes made by family members or guardians.
- Created and implemented strategies designed to improve the overall wellbeing of clients.
- Collaborated with social workers, case managers, home health aides, nurses, and other providers involved in client's care plan.
- Developed and maintained detailed client service plans, focusing on individual needs.
- Evaluated effectiveness of services provided by assessing outcomes against established goals.
- Educated clients about community resources available for their specific needs.
- Facilitated end-of-life planning conversations between clients and their families.
- Provided emotional support and counseling services when needed.
Education
Master of Science - Social Work
Indiana Wesleyan University
Marion, IN12-2025
Bachelor of Science - Social Work
Indiana Wesleyan University
Marion, IN12-2024
Associate of Science - Social Work
Athens Technical College
Athens, Georgia, GA05-2021
Skills
- Client assessment
- Team collaboration
- Project management
- Training development
- Communication skills
- Data organization
- Policy implementation
- Care coordination
- Public relations support
- System updating
- Office coordination
- Marketing assistance
- Training coordination
- Meeting facilitation
- Expense tracking
- Report generation
- Benefits administration
- Document control
- File organization
- File maintenance
- Employee onboarding
- Database management
- Office administration
- Bi-weekly payroll
- Document management
- Program leadership
- Operations oversight
- Operations management
- Problem-solving
- Time management
- Conflict resolution
- Decision-making
- Reporting and documentation
- Server performance optimization
- Office management
Accomplishments
2018 Guiding Light Caregiver of Year Nomination- Top 10
Affiliations
Georgia Health Care Association- 2024 to present- Vice Chair
Timeline
Assistant Administrator
Pruitt Health Home First- Athens
06.2022 - Current
Senior Care Manager
Pruitt Health Home First- Athens
08.2016 - 06.2022
Master of Science - Social Work
Indiana Wesleyan University
Bachelor of Science - Social Work
Indiana Wesleyan University
Associate of Science - Social Work
Athens Technical College