Connie Pastrana

Ensure that patient care is delivered with precision and reliability while supporting administrative functions as needed. This role emphasizes accuracy, teamwork, and efficiency to enhance patient satisfaction and maintain operational flow.

Key Responsibilities

• Perform all Medical Technician duties (A–Z) for assigned patients.
• Complete personal patient templates accurately and on time.
• Assist Pablo with updating neurologist and medical billing spreadsheets.
• Conduct same-day appointment confirmation calls and texts.
• Provide a daily list of patients who submitted Google reviews to Danasha and Yaimy.
• Support office administration as directed by the Office Manager, including backup tasks for telehealth and medical records.
• Carry out additional responsibilities at the discretion of the Office Manager.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed venipuncture procedures on diverse patient populations, including infants.

• I learned a lot about being a receptionist, and how to be in the back, as well as how to assist the doctors by preparing anesthesia, or preparing dentures, extractions etc.
• Calls had to be taken, appointments were to be made, charts had to be filed back, files had to be pulled out, etc.

• As a data entry operator, you will be required to enter information accurately into the system, be able to type 30 words per minute, and be responsible for opening packages and ensuring that everything is in order.