Connor Mason
Smyrna
Summary
Dedicated guest service usher skilled in ensuring guest satisfaction, monitoring crowd flow, and resolving issues efficiently. Committed to promoting safety and comfort in dynamic environments.
Overview
2
2
years of professional experience
Work History
Guest Service Usher
Atlanta Braves
Atlanta
07.2023 - Current
- Assisted guests with seating arrangements and ticket validation.
- Provided information about game schedules and venue amenities.
- Monitored crowd flow to ensure safety and comfort for all attendees.
- Guided guests to their seats while promoting stadium policies and procedures.
- Conducted regular inspections of seating areas for cleanliness and accessibility.
- Resolved customer complaints promptly to ensure satisfaction during events.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Enforced safety regulations by ensuring that all emergency exits were kept clear of obstructions.
- Provided assistance with seating and wheelchair accommodations for disabled guests.
- Directed guests to restrooms, concession stands, and other amenities.
- Answered guest inquiries about upcoming events, ticket availability, and show times.
Education
Some College (No Degree) -
Georgia Southern University
Statesboro, GASkills
- Ticket validation
- Event coordination
- Guest assistance
- Safety enforcement
- Venue knowledge
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
Timeline
Guest Service Usher
Atlanta Braves
07.2023 - Current
Some College (No Degree) -
Georgia Southern University