Constance Brackin
Oxford
Summary
Dedicated professional with extensive experience in meter reading operations. Known for strong problem-solving skills and commitment to safety, successfully mentoring team members and streamlining workflows to ensure accurate data collection and improved service quality.
Overview
20
20
years of professional experience
Work History
Lead Meter Reader
Bermex
Lawrenceville, GA
12.2017 - Current
- Supervised meter reading operations to ensure accurate data collection and reporting.
- Coordinated with field teams to resolve discrepancies in meter readings effectively.
- Implemented process improvements that enhanced efficiency in meter reading workflows.
- Trained and mentored new team members on operational procedures and safety protocols.
- Maintained thorough records of meter reading activities, ensuring accurate documentation for future reference.
- Streamlined data collection process for improved efficiency and reduced errors in billing.
- Trained and mentored junior meter readers, leading to increased team productivity and quality performance.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Used SPMR to transfer collected data to company databases daily.
Meter Reader
Corix Utilities
Lawrenceville, GA
01.2013 - 12.2017
- Conducted routine meter readings to ensure accurate billing for residential and commercial customers.
- Maintained detailed records of meter data, identifying discrepancies and reporting issues promptly.
- Collaborated with field technicians to resolve customer inquiries related to meter performance and usage.
- Implemented best practices for safety procedures while working in diverse weather conditions and locations.
- Trained new employees on meter reading techniques, ensuring compliance with company standards and safety protocols.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Trained new meter readers to apply best practices and comply with safety procedures.
Administrative Assistant
TruCheck Metering Solutions
Lawrenceville, GA
06.2006 - 12.2012
- Managed scheduling and coordination of meetings for executive team.
- Assisted in the preparation of presentations and reports for client meetings.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Processed invoices and expense reports, ensuring accurate financial record-keeping.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Assisted in the preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05-2005
Skills
- Meter reading
- Data collection
- Field data analysis
- Data accuracy
- Safety policies
- Utility industry knowledge
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Teamwork
- Customer service
- Organizational skills
- Excellent communication
- Client management
Timeline
Lead Meter Reader
Bermex
12.2017 - Current
Meter Reader
Corix Utilities
01.2013 - 12.2017
Administrative Assistant
TruCheck Metering Solutions
06.2006 - 12.2012
High School Diploma -
Central Gwinnett High School