Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance Hopson

Atlanta

Summary

Experienced with recruitment processes, employee onboarding, and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively. Track record of managing HR documentation and supporting team initiatives.

Overview

10
10
years of professional experience

Work History

Human Resource Assistant

AmeriCold Logistics
04.2021 - 07.2025
  • Assisted with recruitment processes, screening resumes, and scheduling interviews to support hiring initiatives.
  • Maintained employee records using HRIS software, ensuring data accuracy and compliance with company policies.
  • Coordinated new hire onboarding programs, facilitating training sessions and orientation activities for incoming employees.
  • Responded to employee inquiries regarding benefits, payroll, and company policies, enhancing communication and support.

Field Service Supervisor

United States Census Bureau ACO 2976
09.2018 - 03.2021
  • Coordinate and supervise all enumeration activities in the EA during the data collection process.
  • Monitor, check, and assess the quality of the work of the enumerators, and review the questionnaires for completeness, consistency, and accuracy.
  • Lead,trained, and supervised a team of 5-10Field Representatives.
  • Developed knowledge of safety protocols and compliance standards for on-site service tasks.

Customer Service Representative

American Homeshield
02.2015 - 09.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and systems.
  • Streamlined complaint resolution process, enhancing customer satisfaction and loyalty.
  • Managed high-volume call flow while maintaining quality service standards.
  • Utilized CRM software to document interactions and track issue resolution progress.

Education

General Studies

Troup High School
LaGrange, GA
05-2005

Skills

  • Administrative skills
  • Office administration
  • Payroll processing
  • Maintaining files

Timeline

Human Resource Assistant

AmeriCold Logistics
04.2021 - 07.2025

Field Service Supervisor

United States Census Bureau ACO 2976
09.2018 - 03.2021

Customer Service Representative

American Homeshield
02.2015 - 09.2018

General Studies

Troup High School

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Constance Hopson