Constance Keabetswe Phokoje
Maun
Summary
Dynamic business consultant with a proven ability to drive growth and operational efficiency. Successfully guided numerous entrepreneurs in startup strategies, enhancing market engagement while achieving recognition for exceptional service and surpassing key performance indicators.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Business Consultant
Local Enterprise
Maun
03.2011 - Current
- Advised entrepreneurs on business start-ups and expansion strategies to strengthen operational foundations.
- Coached and mentored businesses to facilitate growth via market access interventions, improving engagement with target markets.
- Developed entrepreneurs through targeted coaching, advising, training, and mentoring to enhance business capabilities.
- Evaluated financial viability and sustainability of customer business proposals.
Senior Finance Officer
Ministry of Finance
01.2010 - 12.2011
- Assessed Ministries' requests for abandonments and write-offs of Public Monies, recommending actionable solutions to the Permanent Secretary.
- Implemented cost recovery processes through surcharges, enhancing accountability for losses of Public Monies.
- Represent the Ministry at Public Accounts Committee sittings and attend to all queries from Ministries.
- Appoint convening officers for the Annual Boards of Survey.
- Facilitate or make presentations at workshops on Losses of Cash and Public Monies.
Finance Officer
Ministry of Finance
01.2006 - 12.2010
- Assessed motor vehicle accident surcharge appeals and recommended actions to Permanent Secretary, ensuring fair resolution of claims.
- Recovered costs through surcharges on damages to government motor vehicles, contributing to budget sustainability.
- Evaluated supply write-off requests from Ministries and recommended approvals to Permanent Secretary, supporting effective resource management.
- Assessed and recommended destruction of accountable documents.
Corporate Manager's Assistant
Barclays House
01.2000 - 12.2002
- Deputized for senior corporate manager, administering portfolios and ensuring continuity of operations.
- Prepared and submitted advances reports and credit applications, supporting timely decision-making for managers.
- Monitoring the daily advances reports and customer's accounts.
- Facilitated business banking services for clients, enhancing client satisfaction and service delivery.
- Addressed customer queries and resolved problems.
Advances Supervisor
Barclays House
01.1999 - 12.2000
- Supervised team of 10 junior clerks, ensuring effective task delegation and performance.
- Ensured compliance with regulations for processing advance applications, maintaining accuracy and integrity.
- Processing, registering and advancing customer's advances applied for.
- Delivered customer service in person and via phone, addressing inquiries and resolving issues.
- Attending to and solving customer's queries over the counter and by telephone.
- Processing and opening personal and business accounts.
- Supported business banking operations by assisting clients with account management.
- Taking care of and controlling stock for the department.
Education
Msc - Finance
Coventry University
United Kingdom12-2009
Associate Diploma - Banking
Institute of Bankers
Botswana01-2007
Skills
- Effective coach
- Mentor
- Trainer
- Build strong relationships
- Ability to learn quickly
- Customer service management
- General Corporate Banking skills
- Business development
- Planning and execution
- Report preparation
- Training and mentoring
- Advisory skills
- Effective communication
- Presentation skills
- Adaptability
- Critical thinking
- Business analysis
- Financial assessment
- Start-up consulting
- Market research
- Customer relationship management
Languages
English, Setswana
Certification
SIYB Trainer- International Labour Organization- 2020
Timeline
Business Consultant
Local Enterprise
03.2011 - Current
Senior Finance Officer
Ministry of Finance
01.2010 - 12.2011
Finance Officer
Ministry of Finance
01.2006 - 12.2010
Corporate Manager's Assistant
Barclays House
01.2000 - 12.2002
Advances Supervisor
Barclays House
01.1999 - 12.2000
Msc - Finance
Coventry University
Associate Diploma - Banking
Institute of Bankers