Constance Snider
Fayetteville
Summary
Dynamic and results-driven professional with a proven track record at Victoria's Secret and within the Hilton brand, adept in customer relationship management and attention to detail. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in order fulfillment accuracy. Skilled in multitasking and communication, consistently meeting and exceeding sales goals through effective customer engagement and problem-solving.
Overview
16
16
years of professional experience
Work History
Sales Support Generalist
Victoria's Secret
08.2018 - Current
- Supported sales efforts, ensuring timely delivery of products to customers through efficient order fulfillment processes.
- Enhanced workplace safety with regular inspections and maintenance of stockroom equipment.
- Maintained an organized stockroom, enabling easy access to items and expediting the picking process.
- Assisted in conducting periodic physical inventories, ensuring accurate records of all stocked items.
- Assist on the sales floor or cash register as needed
Catering Coordinator
Corporate Caterers
09.2019 - 10.2023
- Maintained repeat business through strong relationship-building with clients and vendors.
- Scheduled and routed delivery orders for drivers
- Maintained extensive calendar of events
- Coordinated logistics for over 100 successful events, ranging from small meetings to large corporate events
- Order entry/confirmed catering orders/details
Sales Coordinator
Homewood Suites by Hilton
05.2016 - 09.2019
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Booked SMERF group blocks and meeting space rentals
- Administrative tasks including but not limited to: put together sales goodies for prospects for director of sales, helped maintain current clientele relationships, attended networking events with director of sales to promote our brand and property, ensure meeting space was set up correctly and ready for clients
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Property tours for prospects
Front Desk Agent
Hilton Garden Inn
09.2013 - 05.2016
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Hampton Inn By Hilton
09.2011 - 10.2013
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Cashier
Victoria's Secret
05.2009 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Increased accuracy in order fulfillment through meticulous organization and attention to detail.
- Streamlined receiving processes, ensuring timely unpacking, inspection, and stocking of incoming shipments.
Education
High School Diploma -
Whitewater High School
Fayetteville, GA05-2008
Skills
- Goal oriented
- Performance tracking
- Customer relationship management
- Complaint resolution
- Attention to detail
- Time management
- Stock management
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Timeline
Catering Coordinator
Corporate Caterers
09.2019 - 10.2023
Sales Support Generalist
Victoria's Secret
08.2018 - Current
Sales Coordinator
Homewood Suites by Hilton
05.2016 - 09.2019
Front Desk Agent
Hilton Garden Inn
09.2013 - 05.2016
Front Desk Agent
Hampton Inn By Hilton
09.2011 - 10.2013
Cashier
Victoria's Secret
05.2009 - 10.2013
High School Diploma -
Whitewater High School
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