- Reading
- Volunteering at local animal shelters and rescue organizations
- Enjoy concerts
- Animal Welfare Advocacy
- Baking
- Artificial Intelligence (AI) and Machine Learning
Constance Snider
Fayetteville
Summary
Dynamic and results-driven professional with a proven track record at Victoria's Secret and within the Hilton brand, adept in customer relationship management and attention to detail. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in order fulfillment accuracy. Skilled in multitasking and communication, consistently meeting and exceeding sales goals through effective customer engagement and problem-solving.
Overview
16
16
years of professional experience
Work History
Jr. Conference Planner
Crowne Plaza Hotels & Resorts
02.2025 - Current
- Coordinate schedules and timelines for events.
- Manage event logistics and operations.
- Brainstorm and implement creative event concepts and themes.
- Monitor and control event expenditures to meet budgets.
- Manage administrative logistics of events planning, event booking, and event promotions.
- Develop detailed event reports, documenting all aspects of each event.
Sales Support Generalist
Victoria's Secret
08.2018 - 02.2025
- Assisted with development of merchandising and sales strategies.
- Supported sales efforts, ensuring timely delivery of products to customers through efficient order fulfillment processes.
- Enhanced workplace safety with regular inspections and maintenance of stockroom equipment.
- Maintained an organized stockroom, enabling easy access to items and expediting the picking process.
- Assisted in conducting periodic physical inventories, ensuring accurate records of all stocked items.
- Assisted on the sales floor or cash register as needed
Catering Coordinator
Corporate Caterers
09.2019 - 10.2023
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Scheduled and routed delivery orders for drivers
- Coordinated logistics for over 100 successful events, ranging from small meetings
- Order entry and menu selection assistance
Sales Coordinator
Homewood Suites by Hilton
05.2016 - 09.2019
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups and customer communication
- Booked SMERF segment group blocks and meeting space rentals
- Administrative tasks including but not limited to; put together sales goodies for prospects for DOS, assisted in maintaining clientele relationships, attended networking events with DOS to promote brand and hotel and ensure meeting space was set up correctly and ready for clients
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Property tours
Front Desk Agent
Hilton Garden Inn
09.2013 - 05.2016
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Trained new staff members in customer service techniques and hotel operations. - Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Hampton Inn By Hilton
09.2011 - 10.2013
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Cashier
Victoria's Secret
05.2009 - 10.2013
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Increased accuracy in order fulfillment through meticulous organization and attention to detail.
Education
Whitewater High School
Fayetteville, GA05-2008
Skills
- Special events planning
- Meeting planning
- Conference preparation
- Client relationship development
- Event planning
- Event setup and breakdown
- Guest relations
- Time management
- Attention to detail
- Delphi trained
- Multitasking and organization
Interests
Timeline
Jr. Conference Planner
Crowne Plaza Hotels & Resorts
02.2025 - Current
Catering Coordinator
Corporate Caterers
09.2019 - 10.2023
Sales Support Generalist
Victoria's Secret
08.2018 - 02.2025
Sales Coordinator
Homewood Suites by Hilton
05.2016 - 09.2019
Front Desk Agent
Hilton Garden Inn
09.2013 - 05.2016
Front Desk Agent
Hampton Inn By Hilton
09.2011 - 10.2013
Cashier
Victoria's Secret
05.2009 - 10.2013
Whitewater High School
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